IT Administrator, Business Applications

Horizon3

2d•$115,000 - $151,000

About The Position

Horizon3.ai is seeking an IT Administrator to support the collaboration, service management, and automation platforms used across the company. The Business Applications team provides organizational platforms, guardrails, and integrations while prioritizing least-privilege access, data privacy, and auditable data flows. The administrator will manage the company’s non-AI tools, including Jira, Jira Service Management (JSM), Confluence, and Loom, as well as provide support for Workato and the citizen development platform. Responsibilities include user provisioning, permissions, project and workflow configuration, advanced service-management settings, and completing moderately complex improvements with limited direction. The role collaborates with a Senior Engineer and AI Administrators and reports to the Senior Manager, Business Applications. The team identifies a defined growth path from Administrator to Senior Engineer. The position requires a bachelor’s degree in a related field or equivalent practical experience, along with at least three years of relevant experience. The posted base salary range is $115,000 to $151,000 annually, with the exact amount based on location, qualifications, experience, and skills. Full-time roles are eligible for stock options. The company describes a remote and hybrid work approach that varies by role and location.

Requirements

Hands-on experience administering Jira and Confluence, or comparable work management or ITSM platforms, in an organization with multiple teams.
Experience configuring workflows, custom fields, and automation rules beyond default settings, including service management SLAs or equivalent.
Working knowledge of RBAC and least-privilege access, with experience managing permission schemes and user lifecycles on SaaS platforms.
Experience managing a request queue and resolving access and configuration issues within service levels.
Ability to scope, plan, and complete moderately complex projects with little direction from a manager.
Ability to write clear documentation and user guidance for technical and non-technical employees.
Ability to read and troubleshoot integration or automation logs sufficiently to isolate failures and escalate them with useful detail.
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
At least 3 years of experience in IT, business systems administration, or SaaS platform administration.
Experience supporting a distributed or remote-first workforce.
Experience with Jira, Jira Service Management, and Confluence or comparable platforms.
Workato or similar iPaaS experience at the monitoring and troubleshooting level.
Experience with Atlassian automation rules and workflow configuration.
Basic familiarity with APIs and webhooks.

Nice To Haves

Administered Atlassian cloud products at scale, including permission schemes, licensing, and migrations.
Run recipe monitoring, connection management, or error triage on Workato or a similar iPaaS.
Supported governed self-service automation programs for business users.
Scripting skills, such as Python or JavaScript, used to automate administrative work.
Interest in growing toward integration and solution engineering.
Relevant Atlassian, Workato, or similar certifications.
Experience in high-growth SaaS or cybersecurity companies.

Responsibilities

Administer Jira, Jira Service Management, Confluence, and Loom, including user provisioning and deprovisioning, groups, permission schemes, and licensing.
Resolve access, permission, and configuration requests from cross-functional teams.
Configure projects, workflows, screens, custom fields, and automation rules in Jira and Confluence.
Configure JSM request types, queues, forms, and SLAs, and tune them using ticket and SLA performance data.
Scope and deliver moderately complex improvements from requirements through rollout and documentation.
Monitor Workato recipe runs, triage failures, and fix or escalate issues to the Senior Engineer with diagnostic details.
Support citizen developers by onboarding builders, provisioning sandboxes and service accounts, and applying approved templates and guardrails.
Apply role-based access control and least-privilege access across owned platforms, and conduct periodic access and license reviews.
Identify repetitive administration tasks and automate them to reduce manual toil.
Maintain knowledge base articles, runbooks, and configuration documentation.
Report license utilization, request volume, and platform health to the Senior Manager.
Demonstrate integrity, process improvement, and customer satisfaction.