Business Systems & IT Administrator
About The Position
Roof Penetration Housing (RPH) is hiring a Business Systems & IT Administrator to support and enhance its growing technology environment. The role combines administration of business systems—including ownership of NetSuite—with SaaS application management, systems administration, endpoint management, and cybersecurity. The administrator will work closely with the IT Manager, take ownership of key systems, drive operational improvements, and help scale the company’s technology infrastructure. This is a full-time salaried, hybrid position based in RPH’s San Antonio, Texas office. It reports directly to the Director of Human Resources, who oversees the IT team. Employees are expected to work in the office two to three days per week, with the specific days varying according to business needs; flexibility in scheduling on-site days is required. Occasional domestic travel of up to 5% may be required and is paid by the company. Typical working hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. The position is exempt from overtime under FLSA standards. The ideal candidate has experience with Microsoft 365, endpoint management, user lifecycle management, cybersecurity initiatives, and cloud-based business applications. NetSuite ERP experience is highly preferred, but candidates with strong SaaS administration skills, technical aptitude, and willingness to become the organization’s NetSuite subject matter expert are encouraged to apply.
Requirements
- 4 or more years of progressive IT experience.
- Experience administering Microsoft 365 environments.
- Experience managing cloud-based SaaS platforms.
- Experience with endpoint management solutions; Intune is preferred.
- Understanding of cybersecurity fundamentals and identity management.
- Experience supporting Windows-based environments.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service abilities.
- Ability to independently manage projects and priorities.
Nice To Haves
- Experience in a startup or high-growth environment.
- NetSuite administration experience.
- Windows Autopilot deployment experience.
- Experience managing iOS and Android devices.
- Experience with Microsoft Defender.
- Experience with PowerShell automation.
- Experience with Zoom Phone or other VoIP platforms.
- Microsoft, CompTIA, ISC², GIAC, ITIL, or NetSuite certifications.
Responsibilities
- Administer, maintain, and optimize NetSuite, including user roles and permissions, saved searches, reports, dashboards, workflows, and data imports.
- Administer and support other business-critical SaaS platforms.
- Partner with business stakeholders to improve processes and system utilization.
- Manage user accounts, permissions, roles, workflows, and integrations across business systems.
- Lead or support systems projects from scoping and requirements through rollout and adoption.
- Create documentation, procedures, and training materials.
- Troubleshoot business application issues and coordinate vendor support when needed.
- Manage user onboarding, offboarding, and access provisioning.
- Assist with license optimization and administration.
- Manage Windows, macOS, iOS, and Android devices.
- Implement and maintain cybersecurity best practices, including endpoint protection through Microsoft Defender.
- Support the company’s phone system (Zoom Phone).
Benefits
- Employer-covered medical, dental, and vision insurance premiums, 100% covered for employees.
- 401(k) retirement plan with an employer contribution; RPH automatically contributes a fixed percentage of pay alongside employee contributions.
- Generous paid time off and paid holidays.
- Paid parental leave.
- Life and disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
