Senior IT Manager - Business Applications

CPI Card Group•Littleton, CO

About The Position

The Senior IT Manager, also referred to in the posting as Senior Manager, Business Solutions, provides leadership, strategic guidance, and management for corporate business application suites, particularly ERP and MES platforms in manufacturing environments. The role builds trusted relationships with business stakeholders and applies knowledge of industry-specific processes to support operational excellence and value-driven delivery. It leads complex transformation programs, production stabilization, and ongoing application support, and drives technical projects to streamline, automate, and scale business applications. The manager contributes to enterprise technology platform assessments and implementation programs, and applies standardization and change management practices to support organizational change. The role leads and mentors the Business Applications Manager and team, manages executive stakeholders, and drives improvements using an agile development methodology. It partners across application, infrastructure, integration, and platform teams to align solutions with target architecture and business goals; supports business and production escalations; and leads ERP and MES assessment activities and platform strategy, including a multi-year roadmap. The position works independently across defined workstreams while accounting for interdependencies. CPI Card Group is a payment technology company and provider of physical, digital, and on-demand credit, debit, and prepaid solutions. Its offerings include financial payment cards, personalization and fulfillment, and SaaS instant issuance.

Requirements

Bachelor of Science in Information Technology or equivalent work experience.
At least 10 years of experience with ERP solutions, such as Oracle Cloud, PeopleSoft, or Workday.
At least 7 years of experience leading and managing teams.
Elementary English proficiency communication skills necessary.
Ability to work independently and manage multiple deliverables simultaneously.
Ability to plan, organize, prioritize, execute, and delegate work while responding to changing needs and balancing competing priorities.
Strong written and verbal communication, analytical, and presentation skills, including the ability to engage clients and respond effectively to questions.
Ability to multitask and manage multiple important tasks simultaneously.
Track record of engaging with CxOs and key decision-makers and contributing to Finance and Digital transformation journeys in the cloud.
Personal responsibility and accountability for delivering high-quality work individually and as part of a team.
Strong understanding of manufacturing processes.
Executive presence and ability to establish credibility with technology executives.
Change management skills, including assessing change impact and delivering activities targeted to different stakeholder groups.
Influencing and negotiation skills, ability to serve as a role model, support junior colleagues in project execution, and manage stakeholders independently.
Experience leading team-oriented, customer-centric, collaborative environments, with adaptability and effective communication.
Deep knowledge of enterprise ERP solutions and multi-year experience with full life-cycle cloud ERP implementations, including Finance and Supply Chain.
Solution architecture proficiency and ability to navigate solutions across ERP and MES modules.
Knowledge of ERP business success drivers, industry trends, regulatory issues, and competitive marketplace, and ability to develop value-added solutions with measurable impact.
Practical exposure to transforming ideas into product features in a SaaS environment.
Strong analytical skills, including applying conceptual models, recognizing patterns, and drawing and defending conclusions.
Strong project management skills focused on planning and organization.
Ability to remain stationary (sitting or standing) for most of the time; occasionally move around an office; continually operate a computer and other office productivity machinery; frequently communicate with coworkers in writing or verbally; and assess information from computers.

Nice To Haves

Experience with MES solutions such as Siemens, Plex, or Infor for Manufacturing.
Working understanding of SOX and PCI regulations.
Experience working in a highly regulated or highly secure business.

Responsibilities

Partner with application, infrastructure, integration, and platform teams to ensure solutions align with target architecture, are cost-effective and rationalized, and meet business goals.
Build and lead a high-performing team through coaching, mentoring, and training, fostering a collaborative and innovative environment.
Make staffing decisions based on business needs and individual performance.
Collaborate with internal and external teams and resources to ensure effective support and alignment with organizational goals.
Assist in developing organization-wide systems standards, policies, and procedures in line with industry best practices.
Handle business and production-team escalations and provide high-level service supporting customers and production operations.
Communicate the broader business and IT context to stakeholders at all levels to align on target-state architecture and domain or value-stream roadmaps.
Organize and facilitate workshops, forums, interviews, and other business interactions using tools and techniques for assessment, solutioning, visualization, and implementation.
Apply knowledge of technology trends and existing, new, and emerging technologies to enable evolving business and operating models.
Lead architecture and technical activities for ERP and MES assessments.
Define the technology vision and strategy for current and future ERP and MES products, including a multi-year platform roadmap.
Manage assigned workstreams independently while proactively considering interdependencies with other areas.
Lead and mentor the Business Applications Manager and team, manage executive stakeholders, and drive improvements using an agile development methodology.