IT Applications Support Analyst
About The Position
The IT Applications Support Analyst supports OBFH’s clinical and operational applications. The role includes application integration support, patch management, IT asset inventory, employee onboarding and offboarding, compliance training coordination, technical documentation, and end-user support, while ensuring compliance with organizational security policies and healthcare regulations. The analyst supports applications including Epic EHR, MiPacs Dental imaging, Microsoft 365, ServiceDesk Plus, and other approved applications. The role coordinates application and endpoint updates, testing, deployment, and verification; tracks patch compliance, failed updates, vulnerabilities, and outstanding remediation; escalates critical issues; and maintains records. The role maintains hardware, software, license, and peripheral inventories, including asset tags, serial numbers, assignments, locations, purchases, warranties, transfers, and disposals. It coordinates equipment deployment, collection, reassignment, inventory reconciliation, and license renewals. The analyst also coordinates employee technology onboarding and offboarding with HR and supervisors, including accounts, application access, equipment, peripherals, checklists, access changes, account deactivation, and required organizational and compliance training. The analyst maintains application configurations, technical procedures, incident and asset records, vendor information, and change documentation. The position protects electronic protected health information (ePHI), follows HIPAA and other access-control, data-handling, and change-management requirements, and supports access reviews, audits, security assessments, and compliance reporting. The analyst also supports application implementations, upgrades, migrations, testing, and technology improvements; tracks vendor tickets, deliverables, and outstanding issues; and provides end-user support.
Requirements
- Three or more years of experience in application support, IT operations, or systems administration.
- A bachelor’s degree in IT, Information Systems, Health Informatics, or a related field is desired but not required; equivalent experience and industry certifications are required.
- Knowledge of HIPAA privacy and security requirements and cybersecurity compliance governance.
Nice To Haves
- Healthcare IT, EHR, inventory management, patch coordination, and access management experience is desired.
- Relevant certifications such as ITIL, CompTIA A+, Network+, Security+, Microsoft MCP, or other healthcare IT certifications.
Responsibilities
- Support OBFH’s clinical and operational applications, including Epic EHR, MiPacs Dental imaging, Microsoft 365, ServiceDesk Plus, and other approved applications.
- Coordinate application and endpoint updates, testing, deployment, and verification.
- Track patch compliance, failed updates, vulnerabilities, and outstanding remediation; escalate critical issues and maintain records.
- Maintain accurate hardware, software, license, and peripheral inventories, documenting asset tags, serial numbers, assignments, locations, purchases, warranties, transfers, and disposals.
- Coordinate equipment deployment, collection, reassignment, inventory reconciliation, and license renewals.
- Coordinate employee technology onboarding with HR and supervisors, including approved accounts, application access, equipment, and peripherals.
- Coordinate onboarding and offboarding checklists, equipment assignments, access changes, and account deactivation.
- Coordinate required onboarding, HIPAA privacy and security, cybersecurity awareness, and organizational compliance training within established deadlines; track required IT compliance training.
- Maintain application configurations, technical procedures, incident records, asset records, vendor information, and change documentation.
- Protect ePHI and follow HIPAA, access-control, data-handling, and change-management requirements.
- Support access reviews, audits, security assessments, and compliance reporting.
- Support application implementations, upgrades, migrations, testing, and technology improvements.
- Track vendor tickets, deliverables, and outstanding issues.
- Provide end-user support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
