IT Applications Support Analyst

Health Care Center for the Homeless•Orlando, FL

1d•Onsite

About The Position

The IT Applications Support Analyst supports OBFH's clinical and operational applications. The role includes application integration support, patch management, IT asset inventory, employee onboarding and offboarding, compliance training coordination, technical documentation, and end-user support, while ensuring compliance with organizational security policies and healthcare regulations. The analyst supports Epic EHR, MiPacs Dental imaging, Microsoft 365, ServiceDesk Plus, and other approved applications. They coordinate application and endpoint updates, testing, deployment, and verification; track patch compliance, failed updates, vulnerabilities, and remediation; and escalate critical issues. The role maintains hardware, software, license, and peripheral inventories, coordinating equipment deployment, collection, reassignment, reconciliation, and license renewals. It also coordinates employee technology onboarding and offboarding with HR and supervisors, including accounts, application access, equipment, peripherals, checklists, access changes, account deactivation, and required compliance training. The analyst maintains application configurations, technical procedures, incident and asset records, vendor information, and change documentation. They protect electronic protected health information and follow HIPAA, access-control, data-handling, and change-management requirements, while supporting access reviews, audits, security assessments, and compliance reporting. The position also supports application implementations, upgrades, migrations, testing, technology improvements, and vendor-ticket coordination. This is a full-time, fully onsite position, Monday through Friday, 8 a.m. to 5 p.m. It reports to the Chief Information Officer (CIO).

Requirements

Equivalent experience and industry certifications are required if not meeting the desired degree qualification.
Three or more years of experience in application support, IT operations, or systems administration.
Knowledge of HIPAA privacy and security requirements and cybersecurity compliance governance.

Nice To Haves

A bachelor's degree in IT, Information Systems, Health Informatics, or a related field is desired but not required.
Healthcare IT, EHR, inventory management, patch coordination, and access management experience.
Relevant certifications such as ITIL, CompTIA A+, Network+, Security+, Microsoft MCP, or other healthcare IT certifications.

Responsibilities

Support OBFH's clinical and operational applications, including Epic EHR, MiPacs Dental imaging, Microsoft 365, ServiceDesk Plus, and other approved applications.
Coordinate application and endpoint updates, testing, deployment, and verification.
Track patch compliance, failed updates, vulnerabilities, and outstanding remediation; escalate critical issues and maintain records.
Maintain accurate hardware, software, license, and peripheral inventories, including asset tags, serial numbers, assignments, locations, purchases, warranties, transfers, and disposals.
Coordinate equipment deployment, collection, reassignment, inventory reconciliation, and license renewals.
Coordinate employee technology onboarding with HR and supervisors, including approved accounts, application access, equipment, and peripherals.
Coordinate onboarding and offboarding checklists, equipment assignments, access changes, account deactivation, and required organizational, HIPAA, cybersecurity, and compliance training.
Track required cybersecurity awareness, acceptable-use, and other developed IT compliance training.
Maintain application configurations, technical procedures, incident records, asset records, vendor information, and change documentation.
Protect ePHI and follow HIPAA, access-control, data-handling, and change-management requirements.
Support access reviews, audits, security assessments, and compliance reporting.
Support application implementations, upgrades, migrations, testing, and technology improvement projects.
Track vendor tickets, deliverables, and outstanding issues.