Supervisor Jobs

About The Position

Requirements

• Three or more years of front desk or guest services experience, including at least one year in a lead or supervisor role.
• Hospitality leadership experience in a resort, vacation rental, or condominium-hotel environment preferred.
• Proven scheduling, training, and coaching skills.
• PMS proficiency.
• Track experience a strong plus.
• Cash handling, PCI compliance, and night audit experience.
• Outstanding interpersonal skills, calm under pressure, and a service-first mindset.
• Demonstrate the ability to build personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with guests, owners, and team members.
• Demonstrate the ability to develop self and others through coaching, training, and continuous learning.
• Live the CoralTree core values of Integrity, Empowerment, Relationships, Performance, Innovation, and Balanced Life.
• Demonstrate the ability to implement and maintain a guest service culture consistently in a seasonal environment.

Nice To Haves

• Hospitality leadership experience in a resort, vacation rental, or condominium-hotel environment
• Track experience a strong plus

Responsibilities

• Build, manage, and adjust the front desk schedule seven days per week, scaling hours up in winter peak and down in shoulder seasons.
• Train and supervise front desk agents on CoralTree service standards, the SPROUT program, and property-specific guest journey touchpoints.
• Personally work front desk shifts including check-in, check-out, reservations, guest issue resolution, and concierge support.
• Manage cash, credit card processing, daily deposits, and end-of-shift audits with full accountability.
• Coordinate seamlessly with housekeeping and maintenance to deliver clean, rental-ready units at every arrival.
• Own the after-hours arrival communication process with the CoralTree Manager on Duty answering service, including accurate handoff of guest names, dates, units, and access codes.
• Support the Rental Program by capturing reservations, upselling, and answering owner-prospect inquiries.
• Maintain front desk operating supplies, collateral, and the lobby presentation to CoralTree brand standards.

Benefits

• Health insurance – four plans available including two Health Savings Account eligible plans.
• Dental, vision, life and disability insurance.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).