Patient Access Supervisor (Outpatient)

Cedars-Sinai•Los Angeles, CA

1d•$71,282 - $110,490•Onsite

About The Position

Cedars-Sinai, an organization recognized for its excellence in patient care and employee engagement, is seeking a Patient Access Supervisor for its Outpatient services. This role is responsible for the daily planning, organizing, and supervising of operations within assigned areas to meet customer needs and support Medical Center philosophies. The Supervisor will manage daily operations, staff schedules, and contribute to budget preparations. They will act as a liaison with medical staff and other personnel, foster employee growth, participate in strategic planning, and ensure patient advocacy. The Supervisor is accountable to the Patient Access Manager or Director and guides staff in meeting customer needs in alignment with the Medical Center's philosophy, mission, vision, and strategic plan. This position plays a key role in achieving overall Patient Services goals.

Requirements

High School Diploma/GED required.
A minimum of 4 years of healthcare experience working in Patient Access, Registration, Financial Clearance, Scheduling, or Revenue Cycle related roles, preferably within the department or Cedars-Sinai health system, required.
A minimum of 1 year of Lead or Supervisory experience required.

Nice To Haves

Bachelor's degree in business administration, finance, accounting, healthcare administration, or another relevant major preferred.
Outpatient experience preferred.

Responsibilities

Contributes and collaborates with team members to develop and maintain effective and efficient workflows, job aids, policy and procedures as they relate to Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes.
Monitors, coordinates, and supervises the daily operations and staffing schedule of assigned unit(s) to provide appropriate resources to meet department needs and projects. Adjust staff schedules accordingly.
Supervises clerical and administrative support staff. Interviews and recommends the hire of new staff. Trains staff and conducts in-services, evaluates performance, recommends merit increases, counsels and effectively administers constructive corrective discipline and recommends termination when appropriate. Maintains accurate and complete documentation in employee’s personnel file.
Evaluate operational and quality needs and implementing training and workflow enhancements to gain efficiencies, improve customer service and ensure high levels of data integrity and quality standards.
Administers and coordinates human resources and payroll functions for the department. Intervenes and resolves personnel and payroll issues, collaborating with Human Resources and Payroll as necessary. May manage the SDAN system for the department.
Responsible for performing quality measures, monitoring of reports and monthly statements. Develop quality monitors to ensure department goals are being met. Implementing appropriate measures to monitor and track quality, productivity, and improvements. Responsible for monthly reporting of Key Performance Indicators.
Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs.
Ensures compliance with all federal, state and municipal laws, regulations and ordinances for assigned areas. Maintains staff compliance with Medical Center policies, procedures and protocols.
Recognizes the worth of our human resources and uses them effectively. Maintains positive work climate, ensures appropriate staff education, promotes environment that fosters self-directed staff, assists employees to develop and contribute to the organization and applies human resource policies fairly and consistently.
Assumes fiscal responsibility for the unit including assisting with unit budget preparation, labor and supply cost management and revenue enhancement.
Ensures ongoing staff compliance with established Medical Center and department protocols.
Collaborates with departments and entities within and outside Cedars-Sinai Health System in resolving workflow issues and processes flows.
Reviews, monitors and reports overall productivity and service quality indicator.
Holds regular staff meetings, communicate information, new policies, practices and procedures, follows up on questions or concerns raised at staff meetings.