Patient Access Supervisor

Conifer Health Solutions•New Braunfels, TX

About The Position

The Patient Access Supervisor provides guidance, mentoring, and support to new and existing Patient Access staff, including training and assistance with escalated issues. The role helps plan and oversee registration processes across Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics. It supports positive customer service, policy compliance, daily operational monitoring, and achievement of operational goals. The supervisor also performs Patient Access functions as needed and may complete special projects and reporting assignments. The position has supervisory responsibilities for Rep, PA I-IV. These include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. The role requires availability to work hours and days as departmental or system demands require, as well as to be on call as needed. Employment requires confirmation of vaccinations and screenings applicable and permitted by law before the start date.

Requirements

High school diploma or equivalent.
At least 4 years of experience in a medical facility, health insurance, or related area.
Excellent interpersonal and organizational skills.
Demonstrated leadership abilities.
Thorough knowledge of computer systems in a health care information system.
Clear understanding of Revenue Cycle Management and regulatory agencies.
Ability to receive and express detailed information through oral and written communications.
Ability to work in a sitting position.
Obtain and provide confirmation of required vaccinations and screenings before starting employment, as applicable and permitted by law.

Nice To Haves

College degree, preferably a 2- or 4-year degree in Business, Accounting, Medical Administration, or a related area.
At least 5 years of experience in Patient Access.
At least 2 years in a supervisory or lead role.

Responsibilities

Provide daily support, mentoring, and training to new and existing Patient Access staff, and help manage escalated issues.
Assist with short- and long-range planning recommendations for registration processes, including Admitting, Centralized Scheduling, the Emergency Department, and on- or offsite clinics.
Maintain positive customer service and help staff resolve issues.
Enforce departmental policies, practices, procedures, and work rules in accordance with department and hospital policies; assist with developing and implementing policies under hospital and corporate guidelines.
Monitor daily activity and complete performance and metric reports, including financial clearance reports; perform special projects and reporting as assigned.
Perform Patient Access functions as needed.
Participate as part of the management team to help ensure the group meets operational goals.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Be available to work hours and days as needed based on departmental or system demands, and be on call as needed.