Players Club Supervisor
About The Position
A Players Club Supervisor is responsible for supporting and overseeing casino loyalty and marketing programs while ensuring exceptional guest service and operational compliance. The role requires close collaboration with Marketing leadership, Promotions, IT, and other departments while maintaining knowledge of current casino promotions, outlets, and services. The supervisor is also responsible for inventory management, budget monitoring, problem-solving, safeguarding confidential player and financial information, and ensuring adherence to departmental procedures, internal controls, gaming regulations, and company policies. The position includes direct supervisory responsibilities for Players Club Leads and Representatives, including training, scheduling, performance management, discipline, hiring recommendations, promotions, compensation input, budget planning, and workforce allocation.
Requirements
- High School Diploma or GED
- 0-1 year of relevant experience
- Demonstrated leadership ability
- Proficiency in Microsoft Office applications
- Proficiency with office equipment
- Proficiency with Kronos, Paramount, OASIS or AS/400 systems, Super PlayMate, calculators, and cash registers
- Strong organizational skills
- Strong analytical skills
- Strong communication skills
- Strong decision-making skills
- Strong customer-service skills
- Ability to work holidays, weekends, and irregular hours
- Obtain and maintain a Pueblo of Laguna Gaming Control Board gaming license
- Compliance with Title 31 Bank Secrecy Act certification requirements
- Successful completion of a pre-employment alcohol and drug screening
Nice To Haves
- Prior marketing experience
- Prior guest service experience
- Prior casino experience
Responsibilities
- Issuing and managing Players Club cards, coupons, vouchers, cash-back redemptions, and point-redemption programs
- Coordinating and training Players Club staff
- Implementing and communicating promotional campaigns, special events, and marketing initiatives
- Tracking promotions and prize distribution
- Maintaining direct mail programs and address updates
- Generating sales, incentive, and managerial reports
- Making PA announcements
- Writing reports and correspondence
- Assisting with promotional event planning and evaluation
- Encouraging player retention
- Inventory management
- Budget monitoring
- Problem-solving
- Safeguarding confidential player and financial information
- Ensuring adherence to departmental procedures, internal controls, gaming regulations, and company policies
- Training, scheduling, performance management, discipline, hiring recommendations, promotions, compensation input, budget planning, and workforce allocation for Players Club Leads and Representatives
Benefits
- Participation in the yearly Supervisory Development Leadership Series (SDLS)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
