Players Club Representative - Players Club

Hard Rock Hotel & Casino Ottawa•Tejon, NM

7d•Onsite

About The Position

Under the direction of the Marketing Operations Supervisors, solicits and identifies new gaming customers for the players card rewards program. The Players Club Representative generates new business by signing up qualified guests for Hard Rock Rewards, greets and interacts with guests in the casino in a courteous and professional manner, and promotes the Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner. This role requires maintaining up-to-date knowledge of the player tracking system, promotions, events, entertainment, and general property information. The representative will create and issue Hard Rock Rewards Cards, promote the program and related promotions, and maintain the integrity of the database by following precise standards of data entry. Additionally, they ensure the protection of customers’ rewards and credit lines, demonstrate a commitment to ensuring responsible gaming and responsible alcohol service, and greet buses as needed, ensuring correct offers are loaded onto each patron’s Hard Rock Rewards Card. The role also involves assisting with Sweepstakes, Promotions, and Gift Giveaways, greeting and interacting with VIP members, and arriving them into the computer system as they enter VIP Lounges. The representative must demonstrate actions and behaviors that reinforce the Company’s Mission and Values and ensure prompt and discreet notification to management or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Other duties may be assigned.

Requirements

High school diploma or equivalent and at least six (6) months guest service, telemarketing or retail sales experience required or an equivalent combination of education and/or experience.
Strong leadership and interpersonal skills
Excellent interpersonal, oral and written communication skills.
Meticulous, organized and accurate
Extreme confidentiality.
Familiarity with a variety of computer systems and applications.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Manage multiple details and tasks concurrently in a changing environment.
Able to work effectively in a team environment.
Analyze and think about how possible solutions impact on the entire operation.

Responsibilities

Generate new business by signing up qualified guests for Hard Rock Rewards.
Greet and interact with guests in the casino in a courteous and professional manner.
Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful and friendly manner.
Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
Create and issue Hard Rock Rewards Cards and promote the program and related promotions.
Maintain integrity of database by following precise standards of data entry.
Ensure the protection of customers’ rewards and credit lines.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card.
Assist with Sweepstakes, Promotions and Gift Giveaways as needed.
Greet and interact with VIP members and arrive them into computer system as they enter one of two VIP Lounges.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.