Players Club Representative - Players Club

Hard Rock Hotel & Casino Ottawa • Tampa, FL

2d • Onsite

About The Position

Players Club Representatives are Guest Service Ambassadors for our property and are directly involved in fulfilling all marketing initiatives from Guest enrollment to event execution. This role involves enrolling potential new casino players into the Unity program, explaining the programs benefits, issuing rewards, and assisting with guest inquiries to enhance the overall gaming experience. Greeting and providing personalized service for guests that may include handling guest inquiries and concerns in a professional manner, provide information about casino amenities, promotions and entertainment. Exhibit integrity, discretion and a calm professional manner while interacting with guests and VIPs. Maintain confidentiality of all casino data. Participating in execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments. Performing front of house and back of house duties for concerts and high profile celebrity events. Other duties as assigned.

Requirements

• Six (6) months of customer service experience, most preferably in a casino or hospitality environment.
• The ability to work overnights, weekends, and holidays depending on assigned schedule.
• The ability to maintain the tradition of superior Guest Service at Seminole Hard Rock Tampa.
• Strong passion for great Guest Service.
• Must possess strong verbal and non-verbal communication skills.
• Must be energetic, caring, and compassionate.
• Desire to move up within the many global opportunities provided by Seminole Gaming and Hard Rock International.
• Interest in growing professional knowledge through the property’s extensive training programs, such as SGA University, The Marketing Apprentice Program (MAP), and the Preparing Leaders of Tomorrow Program (PLOT).
• Belief and desire to represent our core values of: Integrity, Respect, Accountability, Passion and Dedication, Communication, and Fun.
• Must possess a 5F personality of: Fun, Fast, Focused, Fresh, and Friendly.
• Ability to anticipate and meet Guests needs.
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
• Candidates must obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.

Nice To Haves

• Preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
• Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Responsibilities

• Provide exceptional customer service to casino guests while promoting and navigating the casino’s loyalty program.
• Enroll potential new casino players into the Unity program.
• Explain the program's benefits.
• Issue rewards.
• Assist with guest inquiries to enhance the overall gaming experience.
• Handle guest inquiries and concerns in a professional manner.
• Provide information about casino amenities, promotions and entertainment.
• Exhibit integrity, discretion and a calm professional manner while interacting with guests and VIPs.
• Maintain confidentiality of all casino data.
• Participate in the execution of marketing events such as concerts, celebrity meet and greets, giveaways, drawings, parties and tournaments.
• Perform front of house and back of house duties for concerts and high profile celebrity events.
• Other duties as assigned.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed