Stock Associate Jobs

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About The Position

The Inventory Operations Shopkeeper (Stock Associate) supports inventory, merchandising, and store operations by processing merchandise and customer orders, maintaining an organized stockroom and sales floor, and coordinating the flow of inventory between the back of house and sales floor. The role works collaboratively with the store team to provide a seamless customer experience and bring The RealReal brand to life. Part-time employees must be able to work 24 to 28 hours per week, including evenings, weekends, and holidays as needed.

Requirements

  • At least 1 year of experience working in retail or customer service.
  • Experience succeeding in a fast-paced environment and ability to prioritize multiple tasks.
  • Ability to handle customer interactions and potential issues or concerns courteously and professionally.
  • Availability for a flexible schedule that meets business needs, including weekends and holidays, early morning, or late-night shifts.
  • Ability to lift, carry, or otherwise move objects weighing up to 25 pounds when merchandising the sales floor and to use ladders or stairs.
  • Excellent communication and time management skills.
  • Ability to use required store equipment and technology.

Nice To Haves

  • Proficiency with Google Suite and Salesforce.

Responsibilities

  • Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
  • Prepare and ship customer orders in accordance with quality, packing, and shipping standards.
  • Implement loss prevention policies and procedures to help protect company assets.
  • Accurately and promptly process markdowns, transfers, consolidations, receiving, and point-of-sale transactions.
  • Support product placement and outfitting to reflect trends, reinforce brand messaging, and inspire customers.
  • Use core systems and technologies, including POS, Mac, and Google Suite applications.
  • Maintain product presentation by returning items to their places, restocking or replenishing the sales floor, and destocking or relocating items according to company standards.
  • Help maintain clean and organized selling floors and stockrooms.
  • Model and support excellent customer service with a positive attitude and enthusiasm in communications with internal and external customers.
  • Understand store operating procedures and teach or assist team members with daily store functions.
  • Participate in cycle counts and inventory counts as needed.
  • Perform other functions or tasks as needed or directed to support the store.

Benefits

  • $250 per month bonus at target.
  • Employee Stock Purchase Plan.
  • 9 paid time off (PTO) days, accruing from the first day of work.
  • 10 paid holidays.

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