Solutions Consultant Jobs

About The Position

Requirements

• Bachelor's degree in geography, geographic information systems (GIS), engineering, computer science, or related field
• Minimum of six (6) years' experience in deploying GIS/EAM applications.
• Minimum of two (2) years leading projects with GIS/EAM applications.
• Experience administering and configuring Enterprise Asset Management software (OpenGov, Cityworks, etc...)
• Experience administering and configuring AGOL (ArcGIS Online)
• Advanced knowledge of spatial analytical and cartographic techniques.
• Strong knowledge of system and database design.
• Demonstrated ownership of project financials — budget, invoicing, and scope adherence.
• Ability to manage multiple concurrent accounts of varying size and complexity, from small single-scope engagements to large enterprise municipal clients.
• Excellent oral and written communication skills, including the ability to visualize, present, and translate geospatial information for both technical and non-technical audiences.
• Works independently with minimal guidance; exercises sound judgment on when to escalate.
• Ability to solve complex problems and bring a new perspective to existing solutions to improve performance.
• Ability to interpret internal and external needs for geospatial solutions and translate them into technical direction for delivery teams.
• Demonstrated ability to mentor and develop junior staff.
• Embodies the 'ETM Way' in both their personal and professional lives.

Nice To Haves

• GIS Professional (GISP) certification.
• Master's degree in geography, GIS, engineering, computer science, or related field.
• ArcGIS Enterprise (deployment and administration).
• Python, Arcade, Java, and JavaScript.
• Experience with SQL.

Responsibilities

• Serve as a senior technical authority on GIS & Asset Management solutions.
• Review client environments and provide strategic insight and recommendations for improvement.
• Oversee the deployment, administration and configuration of Esri solutions like ArcGIS Online (AGOL), Experience Builder, Dashboards, Field Maps, Survey123 and more...
• Oversee and provide technical guidance for integrating GIS data with Asset Management platforms for a range of asset types like stormwater, streets, sign, traffic, etc...
• Provide best-practice guidance and technical mentorship to Consultants, Analysts, and technical staff.
• Own client relationships ensuring we meet client priorities.
• Lead internal, client kickoff calls and facilitate status calls at a regular cadence.
• Document workflows, notes and technical solutions to translate client needs to technical solutions.
• Identify opportunities for expanded scope and additional services.
• Host client training sessions remotely and onsite (Anticipated 2-3x/year).
• Represent ETM at trade shows, conferences, and industry events. (Anticipated 1-2x/year).
• Identify new opportunities to sell ETM services: both geospatial and broader ETM services.
• Mentor and provide technical oversight to Geospatial Consultants and Analysts.
• Review and quality-control (QC) deliverables produced by junior team members prior to client distribution.
• Partner on cross-functional initiatives that blend traditional GIS/EAM delivery with emerging technologies.
• Contribute to internal best-practice standards and SOPs.
• Maintain consistent education on new GIS product releases, enhancements and security updates. Advise internal and external staff as appropriate.
• Lead and assist in scoping efforts for new and existing portfolio of projects (as assigned).
• Create and assign projects tasks, set Level of Effort (LOE) for technical staff and monitor time against budget.
• Review, approve, and manage invoicing for assigned accounts — taking ownership of the full financial lifecycle.
• Work alongside the GST management team to report client successes, issues, scoping and strategy across all stakeholders.

Benefits

• competitive salary
• full benefits package
• potential performance-based bonus