Connected Solutions Consultant

altafiber • Florence, KY

1d

About The Position

The Connected Solutions Consultant represents altafiber’s brand in a retail setting and through outbound calling, delivering high-quality service and consultative sales. The role assesses customer needs and recommends communication and smart home solutions, products, services, and applications that fit customers’ needs, budget, and availability. The consultant serves as a knowledgeable, friendly, and professional representative to customers who visit or call the store.

The position requires knowledge of altafiber products, services, promotions, connected-home devices, and the systems and procedures that support them. It also involves operating the store’s point-of-sale and related systems, supporting store operations and team members, meeting sales and service goals, and documenting customer sales and follow-up. Work takes place both at a retail store location and at altafiber’s corporate office in Downtown Cincinnati.

Requirements

• Two years of college or technical school resulting in an associate degree, or equivalent.
• Superior listening skills.
• Ability to learn and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems.
• Superior consultative selling, needs assessment, problem-solving, and integrative thinking skills.

Nice To Haves

• One to two years of relevant telecommunications, retail sales, and customer service experience.
• Relevant education and training courses.
• Knowledge of smart home products and solutions.

Responsibilities

• Provide high-quality service to altafiber customers and potential customers who visit or call the store.
• Use outbound dialing to acquire customers and upsell connected home products and services.
• Generate sales through lead lists while meeting productivity metrics.
• Manage multiple tasks, including account management, responding to customer feedback, offering solutions, discussing product options, and processing service orders through multiple systems.
• Assess customer needs and recommend communication, smart home, and other products or services that meet those needs within budget and availability constraints.
• Provide helpful, professional, and courteous assistance with altafiber services beyond the scope of services offered at the store.
• Maintain knowledge of product and service features and benefits, bundles, new offerings, connected-home devices and solutions, and promotional offers.
• Understand and use the systems that support altafiber products and services.
• Operate the store POS system and related functions, including sales orders, returns, exchanges, cash management reports, inventory management, in-store technology and devices, accessory setup, and reports.
• Follow store operating procedures.
• Support team members and contribute to a professional store operation and strong customer service.
• Meet sales and service goals established by the store manager and customer feedback.
• Document customer sales and follow-up consistently.
• Successfully demonstrate the training provided.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree