Solutions Consultant

BigHand • Coffeyville, KS

1d • Remote

About The Position

The Solutions Consultant supports sales productivity and growth within assigned regions by delivering product demonstrations, strategic insights, tailored solutions, and sales enablement. The role applies a targeted selling approach informed by customer buying behavior, ideal customer profiles, and the needs of decision-makers and influencers. It works across Sales, Marketing, Onboarding, Delivery, and Customer Services to support consultative customer engagement and align solutions with customer business goals.

The consultant helps customers understand return on investment, business benefits, and solution impact throughout the buying process. In partnership with Sales, the role demonstrates products in ways that address customer-specific needs and helps ensure project requirements and expectations are handed over effectively to Delivery. Additional responsibilities include supporting bids and sales content, developing team product knowledge, handling technical queries, and using social selling to build customer and prospect relationships.

Requirements

• Experience delivering customized software demonstrations that meet customer requirements.
• Exceptional written and verbal communication skills, a professional image, and a strong customer service focus.
• Ability to communicate product features and benefits to technical and non-technical stakeholders.
• Strong presentation skills, including the ability to engage small groups in person or via web meetings.
• Ability to articulate ideas and adapt communication styles for different audiences.
• Track record of understanding and addressing client needs to deliver maximum value and long-term success.
• Ability to work effectively across teams to enhance client satisfaction and support solution development.
• Strong analytical abilities to assess customer requirements and deliver effective solutions.
• Willingness to seek guidance on complex issues while developing independent problem-solving skills.
• Excellent collaboration skills and experience working in a global organization and contributing to cross-functional teams.

Responsibilities

• Deliver product demonstrations for assigned BigHand products.
• Guide customers through the buying process, including defining ROI, business benefits, and the impact of BigHand solutions.
• Provide Sales and Marketing with information to nurture new and existing customers.
• Launch new products to the sales team and position them to encourage engagement.
• Assist with content updates across channels.
• Monitor Salesforce entries and log meeting and demonstration information for attribution.
• Support RFI and RFP responses for assigned products and ensure submissions are completed on time.
• Oversee clarification questions during the proposal process.
• Analyze current product knowledge and work with the Solutions team to identify skill development needs.
• Help compile and deliver education and training programs.
• Help the Sales team use case studies, white papers, and other sales and product content effectively.
• Act as the primary liaison between technical and sales teams, managing technical queries and clarifications.
• Translate complex technical details into actionable information for the Sales team.
• Understand customer buying processes, behavior, and key personas, including buyers, influencers, and ideal contacts.
• Use data to interpret ideal customer profiles and develop product-specific opportunity plans.
• Collaborate with Marketing to create and maintain content for Sales and Solutions teams.
• Help develop sales toolkits, playbooks, and other product collateral to support targeted selling.
• Use social selling techniques to engage clients and prospects, build relationships, and support targeted sales efforts.
• Coordinate with relevant teams to support a seamless handover of project requirements and customer expectations to Delivery.

Benefits

• 15 days of vacation per year plus 2 personal days.
• 10 paid holidays, including 4 floating holidays.
• 3 additional BigHand days off between Christmas and New Year.
• Medical, dental, and vision benefits.
• Online wellbeing programs and webinars, access to online therapy, and Employee Resource Groups.
• Company-wide Wellness day.
• Company volunteer events and individual volunteer days.
• Career growth opportunities and study leave options.
• Enhanced parental leave and fertility support.
• 401(k) with employer match.
• Short-term disability insurance and life insurance.
• Flexible spending accounts.
• Fully remote working.
• Work-life balance focus.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed