Solutions Consultant

Smartlinx • Hackensack, NJ

2d

About The Position

Smartlinx is seeking a Solutions Consultant to partner with Sales, Customer Success, Product, and other cross-functional teams in helping senior care and post-acute providers address complex workforce challenges. The role spans the sales cycle, including discovery, solution design, product demonstrations, business-case development, and communicating Smartlinx’s value to stakeholders ranging from facility and clinical leaders to executives. The consultant connects the company’s workforce management platform to measurable customer outcomes, drawing on product expertise, technical fluency, business acumen, and knowledge of 24/7 senior care operations.

The role also serves as a trusted advisor to customers and a link between the field and internal teams. It involves evaluating complex requirements, supporting strategic sales engagements and events, maintaining realistic demonstration environments, sharing best practices, and bringing customer insights and market developments to the organization. The position is preferred for candidates in the Eastern United States and requires travel approximately one to two times per month as business needs require.

Requirements

• At least 3 years of experience in software presales, solution consulting, solutions engineering, product management, or a related customer-facing SaaS role.
• Demonstrated ability to lead discovery, understand complex workforce processes, and turn operational challenges into technology solutions and measurable business outcomes.
• Strong presentation and storytelling skills, including the ability to communicate complex concepts to operational users and C-level executives.
• Business acumen to connect technology capabilities to senior care priorities such as labor efficiency, staffing visibility, payroll accuracy, compliance, employee retention, and operational performance.
• Working knowledge of SaaS architecture, APIs, integrations, and enterprise technology ecosystems, particularly HCM, workforce management, payroll, HR, ERP, and healthcare environments.
• Strong analytical, written, verbal, and interpersonal communication skills.
• Ability to learn complex products and customer environments quickly and develop fluency in senior care workflows, terminology, buyer priorities, and regulatory considerations.
• Collaborative approach and ability to work independently, manage competing priorities, and take ownership of strategic opportunities.
• Strong attention to detail, follow-through, professionalism, and customer focus.
• Willingness to travel approximately 1–2 times per month as business needs require.
• Bachelor’s degree or equivalent professional experience.

Nice To Haves

• Experience with workforce management, HCM, payroll, HR technology, healthcare technology, or solutions supporting a complex hourly workforce.
• Experience in senior care or post-acute healthcare, particularly skilled nursing, assisted living, or long-term care.
• Familiarity with staffing operations, payroll/timekeeping workflows, PBJ reporting, or related workforce compliance requirements.
• Experience in workforce management, human capital management, human resources, payroll, senior care, post-acute healthcare, or related enterprise software.

Responsibilities

• Become a subject matter expert in Smartlinx solutions, capabilities, integrations, and product strategy.
• Lead consultative discovery into customers’ workforce processes and the operational and financial impact of their challenges.
• Translate discovery findings into tailored solution strategies and product demonstrations that reflect senior care workflows and customer needs.
• Communicate Smartlinx’s value proposition to facility, clinical, HR/payroll, operations, finance, IT, and executive audiences.
• Develop business cases, ROI narratives, and financial justifications for potential customer outcomes.
• Apply understanding of senior care and post-acute operations, including staffing models, labor needs, workforce challenges, and regulatory and reporting considerations such as CMS Payroll Based Journal (PBJ).
• Understand the competitive landscape and position Smartlinx against industry-specific and broad-market HCM/WFM platforms.
• Advise customers during the sales process on operational requirements, workflows, integrations, reporting, compliance, and solution fit across the employee lifecycle.
• Partner with Sales on account strategies, proof-of-value engagements, executive presentations, and strategic deal support.
• Build and maintain demonstration environments and reusable solution assets based on realistic senior care organizations, roles, workflows, and scenarios.
• Evaluate complex requirements involving configuration, integrations, new functionality, or product development.
• Share customer insights, market trends, competitive intelligence, and product feedback with Product, R&D, Marketing, Customer Success, and Services.
• Identify recurring customer needs, industry trends, regulatory requirements, and opportunities to strengthen Smartlinx’s market differentiation.
• Support webinars, executive briefings, conferences, trade shows, user groups, and other customer or marketing events.
• Share best practices, competitive insights, discovery approaches, demonstration strategies, and reusable assets across the Solution Consulting organization.
• Stay current on Smartlinx solutions and roadmap, buyer personas, industry trends, workforce pressures, regulations, and competitive developments.
• Build credibility and trust with customers, prospects, and internal stakeholders through product, technical, industry, and business expertise.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account (FSA)
• Health savings account (HSA)
• Life insurance
• Pet insurance
• 401(k)
• Remote environments as applicable
• Opportunities to develop skills and expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level