Solutions Consultant

Braze • Chicago, IL

2d

About The Position

Braze is hiring a Solutions Consultant for its Commercial, General Business segment, supporting customers and prospective customers across the Americas. Solutions Consultants act as trusted advisors during the sales process, using product expertise, strategic insight, and best practices to establish a strong foundation for long-term customer partnerships. They serve as technical thought leaders across General Business verticals, customer types, and geographic markets, combining storytelling and sales skills with a practical understanding of how Braze technology delivers customer value.

The role partners with sales, marketing, security, and product teams, and draws on experience in pre-sales engineering, technical account management, or customer success. The consultant helps prospective customers understand Braze’s capabilities and team, including new BrazeAI capabilities such as AI Decisioning Studio, AI Content Optimizer, and AI Agents. The position requires some travel, up to 50% at peak times.

Requirements

• Exemplary written and verbal communication skills, with strong follow-up skills.
• Ability to listen carefully and understand customer problems.
• A collaborative, team-oriented approach.
• High intellectual curiosity and interest in learning how the work affects others.
• Experience selling into accounts with a sophisticated pre-sales consulting or sales engineering team.
• Domain knowledge in at least two of the following: AI, SaaS, mobile, APIs, marketing automation, marketing analytics, or programming (including HTML).
• Experience in pre-sales engineering, technical account management, or customer success.

Responsibilities

• Advise prospective customers throughout the sales process, demonstrating product expertise, strategic vision, and relevant best practices.
• Establish a strong pre-sales foundation for long-term partnerships between Braze and its customers.
• Act as a technical thought leader across General Business verticals, customer types, and geographic markets.
• Explain how Braze technology delivers value and build prospective customers’ confidence in Braze’s capabilities and team.
• Position new BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents.
• Partner with Braze sales, marketing, security, and product teams.
• Travel as needed, up to 50% at peak times.

Benefits

• Competitive compensation, which may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Medical, dental, vision, life, and disability benefit plans.
• Fertility benefits and equal paid parental leave.
• Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office employee experience designed to foster community, team connections, and innovation.
• Volunteer opportunities, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups.
• Collaborative, transparent, and fun culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed