Solutions Consultant

Braze • New York, NY

2d • $83,000 - $116,000 • Hybrid

About The Position

Braze is hiring a Solutions Consultant for its Commercial, General Business segment, supporting the Americas book of business. Solutions Consultants act as trusted advisors to prospective customers throughout the sales process, applying product expertise, strategic vision, and best practices to establish a strong foundation for long-term customer partnerships. The role is a technical thought leadership position serving customers across General Business verticals, customer types, and geographic markets.

The Solutions Consultant combines storytelling and sales with a technical understanding of how Braze’s platform delivers customer value. The role helps prospective customers understand Braze's capabilities and builds confidence in the product and team. It offers opportunities to develop thought leadership while partnering with sales, marketing, security, and product teams. Relevant experience may come from pre-sales engineering, technical account management, or customer success. Travel is required, reaching up to 50% during peak periods.

Requirements

• Exemplary written and verbal communication skills and strong follow-up skills.
• Ability to listen attentively and understand customers’ problems.
• Demonstrated teamwork.
• High intellectual curiosity and interest in learning how the work impacts others.
• Experience selling into accounts with a sophisticated pre-sales consulting or sales engineering team.
• Domain knowledge in at least two of the following: AI, SaaS, mobile, APIs, marketing automation, marketing analytics, or programming (including HTML).

Responsibilities

• Advise prospective customers throughout the sales process, bringing product expertise, strategic vision, and best practices.
• Establish strong foundations for long-term partnerships between Braze and its customers during pre-sales.
• Serve as a technical thought leader across General Business verticals, customer types, and geographic markets.
• Explain how Braze technology delivers value and build prospective customers’ confidence in Braze’s capabilities and team.
• Position BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents, to customers.
• Partner with Braze’s sales, marketing, security, and product teams.

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life, and disability benefit plans.
• Fertility benefits and equal paid parental leave.
• Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
• Curated in-office employee experience.
• Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed