Solutions Consultant
About The Position
Auros is seeking a Solutions Consultant to work as an independent individual contributor, helping customers understand how UserTesting can support their business goals and experience research needs. The role partners closely with Sales and cross-functional teams to advance opportunities and deliver engaging customer experiences. It combines product knowledge, research fundamentals, and consultative skills to demonstrate value, recommend solutions, and help customers make informed decisions. The Solutions Consultant contributes to customer relationships and business growth while developing expertise within a collaborative Solutions Consulting team. Auros describes its mission as helping organizations craft exceptional customer experiences through fast, actionable feedback, with human perspectives, AI-powered analysis, expert services, and integrations supporting customers’ product and experience development.
Requirements
- At least 3 years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, or a related customer-facing technical or consultative role.
- Experience supporting sales cycles, partnering with account teams, and delivering customer-facing presentations or product demonstrations.
- Foundational understanding of sales methodologies, pipeline management, and opportunity qualification processes.
- Strong communication and relationship-building skills, including the ability to translate product capabilities and technical concepts into clear, customer-focused value.
- Ability to understand customer challenges, recommend relevant solutions, and confidently navigate common product or competitive objections.
- Strong collaboration, organizational, and problem-solving skills; ability to work independently, manage competing priorities, and deliver on commitments.
- Curiosity and willingness to continuously develop expertise in technology, customer experience, and experience research methodologies.
Responsibilities
- Partner with Sales representatives and account teams to execute deal strategies, conduct pipeline reviews, identify gaps using frameworks such as MEDDICC, and support opportunities through the sales cycle.
- Build trusted relationships with customer stakeholders through discovery, tailored product demonstrations, and value-driven conversations connecting UserTesting solutions to customer needs.
- Lead Proof of Concept (POC) and Proof of Value (POV) activities, align them with success criteria, demonstrate platform capabilities, and help customers understand potential impact.
- Provide consultative guidance on product capabilities, configurations, and use cases, and address common technical, product, and competitive questions.
- Develop and apply knowledge of the UserTesting platform, integrations, and qualitative research methodologies to support customer conversations and solution recommendations.
- Collaborate with Customer Success, Product, and other cross-functional partners on deal execution, share customer feedback, and contribute to team learning and best practices.
- Independently manage priorities, exercise sound judgment, execute reliably, share knowledge, and provide peer mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
