Connected Solutions Consultant

altafiber • Fairfield, OH

2d

About The Position

The Connected Solutions Consultant represents altafiber in a retail setting and through outbound calling. The role provides high-quality customer service, assesses customer needs, and recommends communication and smart home solutions. The consultant is expected to understand altafiber’s products, services, promotional offers, store systems, and operating procedures, and to present a positive, friendly, professional, and knowledgeable image to customers. The position requires time both at a retail store location and at altafiber’s corporate office in Downtown Cincinnati.

Requirements

• Two years of college or technical school resulting in an associate degree, or equivalent.
• Superior listening skills and the ability to learn and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems.
• Superior consultative selling, needs assessment, problem-solving, and integrative thinking skills.

Nice To Haves

• Relevant education and training courses.
• One to two years of relevant telecommunications, retail sales, and customer service experience.
• Knowledge of smart home products and solutions.

Responsibilities

• Provide high-quality service to altafiber customers and prospective customers who visit or call the store.
• Make outbound calls to acquire customers and upsell connected home products and services.
• Generate sales through lead lists while meeting productivity metrics.
• Manage multiple tasks, including account management, responding to customer feedback, offering solutions, discussing product options, and entering orders through multiple systems.
• Assess customer needs and recommend suitable communication, smart home, and other altafiber solutions within budget and availability constraints.
• Provide courteous assistance with altafiber-related services beyond the scope of those offered in the store.
• Understand the features and benefits of all products and services, including bundles and new offerings, connected home devices and solutions, and promotional offers.
• Understand the systems supporting altafiber products and services.
• Use the store POS system and its functions, including sales order entry, returns, exchanges, cash management reports, inventory management, in-store technology and devices, accessory setup, reports, and other applications.
• Apply store operating procedures.
• Support team members in serving customers and maintaining a professional store operation.
• Meet sales and service goals set by the store manager and customer feedback.
• Document customer sales and follow-up consistently.
• Demonstrate effective application of provided training.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree