Service Coordinator Jobs

About The Position

Requirements

• Associates degree or equivalent in related field
• Knowledge of business & management practices
• Knowledge of office administrative procedures
• Proficiency in Microsoft Office, Word, Excel, and Power Point
• Operate standard office equipment
• Basic accounting knowledge
• Multi-Task
• Ability to follow verbal and/or written instructions
• Ability to work under stressful conditions and to successfully handle stressful situations effectively
• Planning and organizing
• Teamwork
• Excellent communications skills, written and verbal
• Accountability
• Detail Oriented
• Ability to analyze, reconcile, and verify numerical information with precision
• Flexible
• Goal Driven
• Decisive
• Reliable
• Professional phone and e-mail etiquette
• Understanding and use of basic management concepts and principles including delegation and motivation
• Ability to obtain the proper information through verbal, written, and personal contact

Responsibilities

• Review correspondence to assure compliance with customer, contractor and corporate Service Level Agreements (SLA) for all clients
• Take incoming calls & email requests from clients and schedule according to SLA’s
• Obtain knowledge of the service technicians’ capabilities
• Understand the different billing procedures for each individual client
• Provide daily communication to clients on job and work order progress
• Scheduling of subcontractors as needed
• Submittal of invoices to client within SLA timelines
• Work with procurement department for ordering materials as needed for job completion
• Update status of jobs and rescheduling of work on a daily basis
• Establish priorities for emergency dispatching
• Maintain client/work order data in software system
• Prepare estimates for clients per company timelines
• Ability to analyze situations promptly and to determine proper course of action
• Accomplish all work in accordance with predetermined deadline
• Issuance of purchase order numbers
• Communicate to technician’s Not To Exceed amount and get increases from clients as needed
• Manage project budgets on a daily basis
• Participate in any other relevant/appropriate training programs as requested by the company
• Establish and maintain effective working relations with all employees and clients
• Ensure employees are informed of job schedule and scope of work prior to commencement
• Maintain electronic filing system
• As required/requested, be prepared to carry out other duties and responsibilities, and assist other company personnel
• Actively pursue written goals on a monthly, quarterly, and yearly basis.
• Actively pursue career relevant education