Guest Service Coordinator
Headquarter Toyota•Hialeah, FL
•Onsite
About The Position
Guest Service Coordinators engage with service leads generated through online marketing campaigns, the dealer website, and incoming calls. The fast-paced environment offers numerous opportunities for growth and development.
Requirements
- Bi-lingual in English and Spanish is required
- Must be flexible with schedule including evenings, weekends and holidays
- Adhere to Headquarter Toyota's dress code policy
- Bring strong customer service and communication skills to the table
- Demonstrate excellent multi-tasking and organizational abilities
- Possess basic computer proficiency and phone skills
- Collaborate effectively with team members
Nice To Haves
- Background in Business Development Center is preferred
Responsibilities
- Establish and maintain relationships with former customers to enhance customer retention
- Proactively monitor and contact leads for potential business opportunities
- Master call and email scripts to effectively communicate with customers
- Schedule, confirm, and follow up on appointments to ensure customer satisfaction
- Conduct surveys with customers to gather feedback and improve service
- Provide prompt and accurate responses to customer inquiries and concerns
- Utilize CRM software to document all customer interactions for record-keeping
- Collaborate effectively with management and the service department to deliver exceptional customer service
- Other tasks as assigned
Benefits
- A collaborative team atmosphere
- Comprehensive Medical/Dental/Vision Insurance coverage
- Paid Vacation Time after one year of service
- 401(K) with matching contributions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
