Guest Coordinator

Ulta Beauty, Inc. • Gilroy, CA

16h • Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and phone interactions. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager by contributing to sales and in-store events, guest service and associate culture, and operational procedures and compliance. It requires a passion for beauty, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

The coordinator supports salon operations by managing calls, guest concerns, appointment bookings, guest records, and salon traffic flow; recommending services and products; and helping service providers with appointment execution, rebooking, and guest acquisition. The role also supports a safe, clean, guest-ready environment and follows company policies and state board guidelines.

Requirements

• One year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
• Competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty and credit, retail shrink, and omni-channel sales.
• Acknowledge guests in Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
• Handle sales, refunds, and exchanges courteously.
• Answer salon calls, resolve guest concerns, manage the services booking system and guest records, coordinate salon traffic flow, and suggest add-on services.
• Inform guests about promotions and events, invite them to try services, and provide product and service recommendations.
• Support service providers with daily appointment pages, rebooking, and new guest acquisition.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain prompt and regular attendance.
• Help create an inclusive environment and communicate and collaborate with the team around stylists’ personal goals.
• Develop guest relationships, identify guest needs, observe consultations, and help ensure service guests receive a 360° experience.
• Collaborate with managers, associates, stylists, and skin therapists to support business growth and the guest experience.
• Build professional relationships with peers and brand partners to support exceptional guest service.
• Explain the guest loyalty program, including credit and the Ulta Beauty app.
• Attend mandatory trainings and meetings.
• Follow company policies, procedures, standards, and dress code.
• Support compliance with safety, sanitation, infection control, and state board guidelines before, during, and after services.
• Work with the Experience Manager to use scheduling tools and recommend schedule adjustments that maximize results.
• Communicate supply needs and help keep the salon guest-ready.
• Maintain cleanliness and operational standards in assigned areas, including the salon, salesfloor, restrooms, backroom, and break area.
• Protect company assets by following loss prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED