Guest Coordinator

Ulta Beauty, Inc. • Belspur, FL

8d • Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and phone interactions. Representing Ulta Beauty’s image, products, and culture, the role supports the Experience Manager and Assistant Services Manager by contributing to sales and performance goals, guest service and associate culture, and operational processes and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

The Guest Coordinator supports salon operations by handling calls and guest concerns, managing bookings and guest records, helping coordinate salon traffic, recommending services and products, and supporting appointments and in-store events. The role also collaborates with service providers and store teams to build the services business, foster guest relationships, and deliver a strong guest experience. Responsibilities include maintaining store standards, following safety and sanitation procedures, and complying with company policies and state board guidelines.

Requirements

• One year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficiency with basic technology, such as a Point of Sale system, Apple devices, and Services Booking System.
• Competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma is preferred.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales.
• Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, and courteous service.
• Handle sales, refunds, and exchanges courteously.
• Answer salon phone calls, address and resolve guest concerns, manage the services booking system and guest records, and support salon traffic flow.
• Suggest add-on services when booking appointments and interacting with guests.
• Inform guests about promotions and events, invite them to try services, and provide professional product and service recommendations.
• Support service providers with appointment pages, rebooking, and new guest acquisition.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, and services, including their ingredients and benefits.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Communicate and collaborate with the team to build awareness of stylists’ personal goals.
• Develop guest relationships and provide appropriate retail and service recommendations.
• Identify guest needs by observing consultations and ensuring service guests receive a 360° experience.
• Collaborate with managers, associates, stylists, and skin therapists to grow the business and support the guest experience.
• Establish professional relationships with peers and brand partners to support exceptional guest service.
• Promote the guest loyalty program, credit, and Ulta Beauty app.
• Attend mandatory trainings and meetings for ongoing professional development.
• Follow Ulta Beauty policies, procedures, standards, and dress code.
• Support compliance with safety, sanitation, infection control procedures, and state board guidelines before, during, and after services.
• Partner with the Experience Manager to use scheduling tools and recommend schedule adjustments to maximize results.
• Communicate supply needs to the Experience Manager and help maintain guest-readiness.
• Maintain cleanliness and operational standards in assigned store areas.
• Protect company assets by following loss prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED