Guest Coordinator

Ulta Beauty, Inc.•Fort Worth, TX

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and telephone interactions. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager by contributing to sales and events, guest service and associate culture, and operational procedures and compliance. The position requires enthusiasm for the beauty industry, excellent guest service, and the ability to learn and communicate salon services and product knowledge. The Guest Coordinator supports retail and service sales, guest loyalty, salon operations, appointment booking, guest records, and salon traffic flow. They build relationships with guests, recommend products and services, support service providers and in-store events, and help maintain a welcoming, inclusive, safe, and well-organized store environment. The role also requires following company policies, dress code, safety and sanitation procedures, and applicable state board guidelines.

Requirements

High school diploma preferred.
At least 1 year of relevant work experience or an equivalent combination of education and relevant work experience.
Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Strong communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales.
Acknowledge guests in Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
Handle sales, refunds, and exchanges courteously.
Answer salon calls, resolve guest concerns, manage the services booking system, guest records, and salon traffic flow, and suggest add-on services.
Inform guests about promotions and events, invite them to try services, and recommend products and services knowledgeably and professionally.
Support service providers with appointment pages, rebooking, and new guest acquisition behaviors.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Communicate and collaborate with the team to create awareness of stylists’ personal goals and support their success.
Build guest relationships through in-person and phone interactions and provide appropriate recommendations.
Observe consultations to identify guest needs and help ensure service guests receive a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists to grow the business and support the guest experience.
Build professional peer and brand partner relationships focused on exceptional guest service.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Support compliance with safety, sanitation, infection control procedures, and state board guidelines before, during, and after services.
Work with the Experience Manager to use scheduling tools and recommend schedule adjustments to maximize results.
Communicate supply needs to the Experience Manager and help maintain guest readiness.
Maintain assigned store operational areas, including the salon, salesfloor, restrooms, backroom, and break area.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.