Guest Coordinator

Ulta Beauty, Inc.•Orlando, FL

11d

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and phone interactions. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager in driving performance, guest service and associate culture, and compliance with operating procedures. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge. The Guest Coordinator contributes to retail and service sales, guest loyalty, and store operations; assists with salon calls, bookings, guest concerns, appointment flow, and events; and collaborates with service providers and store teams to deliver a strong guest experience. The role also supports safety, sanitation, scheduling, inventory readiness, cleanliness, and loss prevention standards.

Requirements

High school diploma is preferred.
One year of relevant work experience or an equivalent combination of education and relevant work experience.
Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Strong communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales.
Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
Handle sales, refunds, and exchanges courteously.
Answer salon calls, address guest concerns, manage the services booking system and guest records, support salon traffic flow, and suggest add-on services.
Inform guests about promotions and events, invite them to try services, and provide product and service recommendations.
Support service providers with appointment pages, rebooking, and new guest acquisition.
Book appointments and support services and in-store events while contributing to sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Communicate and collaborate with the team to build awareness of stylists’ personal goals and support their success.
Develop guest relationships and provide appropriate retail and service recommendations.
Identify guest needs by observing consultations and help ensure each service guest receives a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists to grow the business and support the guest experience.
Build professional relationships with peers and brand partners to support exceptional guest service.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Support compliance with safety, sanitation, infection control procedures, and state board guidelines before, during, and after services.
Partner with the Experience Manager to use scheduling tools and recommend schedule adjustments to maximize results.
Communicate supply needs to the Experience Manager and help ensure guest-readiness.
Maintain store operational standards, including cleanliness in assigned areas.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.