Guest Coordinator

Ulta Beauty, Inc. • Edgewater, NJ

1d • Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and telephone interactions. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager in driving sales and service performance, guest service and associate culture, and compliance with operating procedures. It requires an interest in the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

The Guest Coordinator contributes to store sales and loyalty goals; welcomes guests, processes transactions, and supports salon operations such as booking, guest records, salon traffic, and resolving concerns. The role recommends products and services, promotes events, helps service providers with appointment and guest-acquisition practices, and supports an inclusive, collaborative guest experience. It also helps maintain compliance, sanitation, safety, scheduling, supplies, cleanliness, and loss-prevention standards.

The position requires a flexible schedule that includes days, evenings, weekends, and holidays. Work involves mobility and frequent physical movements throughout the store, continuous lifting or moving of up to 10 pounds, handling objects, and frequent use of computers and telephones. The company will engage in an interactive process to determine reasonable accommodations when a disability prevents an associate from performing an essential job function.

The pay range is $17.00–$25.00 per hour, with exact pay based on factors including education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may earn overtime as required by law. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

• One year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
• Competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty and credit, retail shrink, and omni-channel sales.
• Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
• Courteously handle sales, refunds, and exchanges.
• Answer salon calls, address and resolve guest concerns, manage the services booking system and guest records, and support salon traffic flow.
• Suggest add-on services when booking appointments and interacting with guests.
• Promote current offers and events, invite guests to try services, and provide knowledgeable product and service recommendations.
• Support service providers with appointment pages, rebooking, and new guest acquisition.
• Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, and services during work time, including their ingredients and benefits.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment and collaborate with teammates and guests.
• Communicate and collaborate with the team to build awareness of stylists’ personal goals and support their success.
• Build guest relationships, identify guest needs, observe consultations, and help ensure service guests receive a 360-degree experience.
• Collaborate with managers, associates, stylists, skin therapists, and brand partners to support the business and guest experience.
• Promote the guest loyalty program, including credit and the Ulta Beauty app.
• Attend mandatory trainings and meetings.
• Follow company policies, procedures, standards, and dress code.
• Support compliance with safety, sanitation, infection-control procedures, and state board guidelines before, during, and after services.
• Work with the Experience Manager on scheduling tools and recommend schedule adjustments to maximize results.
• Communicate supply needs and help keep the salon guest-ready.
• Maintain assigned operational areas and overall store cleanliness.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Eligible full-time associates receive paid time off and health, dental, vision, life, and disability benefits.
• Eligible part-time associates receive dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED