Guest Coordinator

Ulta Beauty, Inc. • South Portland, ME

2d • Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through one-on-one interactions in person and over the phone. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager in performance, people, and process: sales and events, guest service and associate culture, and operating procedures and compliance. The position calls for a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

The Guest Coordinator helps meet store sales, loyalty, shrink, and omni-channel goals; welcomes and assists guests; handles transactions; and supports salon operations such as calls, bookings, guest records, traffic flow, and appointment add-ons. The role also helps build the services business through recommendations, promotions, events, appointment support, and collaboration with service providers. Additional duties include supporting an inclusive team environment, maintaining compliance and safety standards, recommending schedule adjustments, communicating supply needs, and maintaining store cleanliness and operational standards.

The position requires one year of relevant work experience or an equivalent combination of education and relevant work experience. A high school diploma is preferred. The pay range is $15.10–$20.00 per hour; exact pay depends on factors including qualifications, experience, shift, location, and business needs. Eligible associates may earn overtime as required by law. Full-time associates are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time associates are eligible for dental, vision, life, and disability benefits.

Requirements

• One year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficiency with basic technology, such as a Point of Sale system, Apple devices, and a Services Booking System.
• Demonstrated competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
• Acknowledge and assist guests in Salon, Haircare, and Skincare areas, providing friendly, prompt, and courteous service.
• Handle sales, refunds, and exchanges courteously.
• Answer salon calls; address and resolve guest concerns; manage the booking system, guest records, and salon traffic flow; and suggest add-on services.
• Inform guests about promotions and events, invite them to try services, and provide product and service recommendations.
• Support service providers with appointment pages, rebooking, and new guest acquisition.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, and services and their ingredients and benefits.
• Maintain prompt, regular attendance.
• Support an inclusive environment for teammates, peers, and guests.
• Communicate and collaborate with the team to build awareness of stylists’ personal goals.
• Develop guest relationships and provide appropriate retail and service recommendations.
• Observe consultations, identify guests’ needs, and help ensure service guests receive a 360° experience.
• Collaborate with managers, associates, stylists, and skin therapists to grow the business and support the guest experience.
• Build professional relationships with peers and brand partners to support exceptional guest service.
• Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
• Attend mandatory trainings and meetings.
• Follow Ulta Beauty policies, procedures, standards, and dress code.
• Support compliance with safety, sanitation, infection control, and state board guidelines before, during, and after services.
• Work with the Experience Manager to use scheduling tools and recommend schedule adjustments that maximize results.
• Communicate supply needs to the Experience Manager and maintain guest readiness.
• Help maintain cleanliness and operational standards in assigned store areas.
• Protect company assets by following loss prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED