Service Administrator / Loaner Car Coordinator

Arrowhead BMW•Phoenix, AZ

13d•Onsite

About The Position

The Service Administrator / Loaner Car Coordinator is responsible for assisting customers throughout the service process and effectively managing the Loaner Car Fleet to ensure our Client’s needs are consistently met or exceeded. The Service Administrator / Loaner Car Coordinator is supervised by the Service Director.

Requirements

Communication skills – communicate effectively with others
Time Management – ability to manage one’s own time
Basic computer skills
Attention to detail
High school graduate or equivalent.
18 years or older
Possess an acceptable driving record and valid driver’s license in state of residence
A criminal history background check will be conducted prior to beginning employment
Clear pre-employment drug screen

Responsibilities

Schedules appointments for service via telephone, e-mail and in person
Welcome clients when they arrive in the Service Area. Determine the nature of their visit and escort the client to the appropriate department/area.
Open Repair Order using CDK Service Edge tool on Service Lane
Inform and introduce the client to the Advisor and explain the nature of the visit. Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
Ensure all Loaner Cars are efficiently and effectively checked in and out according to Company policies and procedures
Ensure there is an adequate supply of Loaner Cars near the service drive at all times
Responsible for preparing loaner agreements as well as monitoring the loaner fleet for maintenance
Work with sales managers on when to remove vehicles from the fleet and entering new units to fleet.
Constructively communicate with other dealership personnel as required to satisfy customer needs.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
Arrive at work, take breaks, and depart work at the times designated by management.
Attend meetings and trainings as scheduled.
Ensure that work areas and customer waiting areas are kept clean.