Service Loaner Coordinator

Clark Knapp Honda • Pharr, TX

2d

About The Position

The Service Loaner Coordinator books and coordinates customers with available service loaner vehicles and serves as a customer-facing representative of the Service Department. The role helps make the repair experience as smooth as possible by providing customer service, coordinating loaners and appointments, sharing vehicle status information, and supporting service staff.

The coordinator handles customer interactions by phone, in person, and email; monitors loaner inventory and logs; runs reports on loaner duration; and follows up with customers. The position requires someone who can work effectively in a fast-paced, sometimes high-stress environment while maintaining an organized workspace and a professional appearance. Other administrative duties may be assigned.

Requirements

• High school diploma or equivalent.
• Experience handling inbound and outbound calls.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to multitask.
• Ability to thrive in a fast-paced, sometimes high-stress and demanding environment.
• Strong customer service skills and a positive, team-oriented attitude.
• Strong PC and internet skills.
• Submit to and successfully pass pre-employment screening, including a drug screen and background check.

Responsibilities

• Schedule, cancel, confirm, amend, and follow up on service appointments and loaner arrangements by phone, in person, or email.
• Coordinate customers with available loaner vehicles and set up loaner vehicles or coordinate with the service department regarding vehicle repairs.
• Manage loaner vehicle inventory, monitor the loaner log and report, and run reports on days vehicles are in loaner service.
• Provide customers with vehicle status information and respond to customer concerns by phone, in person, or email.
• Make customer callbacks after visits and maintain customer relationships.
• Determine customers’ vehicle needs through active listening and follow call and email scripts.
• Direct telephone calls to appropriate parties as necessary and communicate with callers professionally, pleasantly, and efficiently.
• Assist Service Advisors and managers as needed and perform other assigned administrative duties.
• Maintain an organized and clean assigned workspace and a professional appearance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED