Loaner Coordinator

Moss Motors•Lafayette, LA

About The Position

The Loaner Coordinator manages the dealership’s loaner vehicle program for customers whose vehicles are being serviced. The role coordinates scheduling, assignment, tracking, inspection, and maintenance of loaner vehicles, provides transportation solutions, maintains accurate records, and ensures compliance with dealership policies and applicable requirements. The position also supports customers and service advisors with transportation needs and helps arrange shuttle or rental options when loaner vehicles are unavailable. Candidates must possess a valid driver’s license and pass an MVR screening, background check, and drug testing.

Requirements

Valid driver’s license.
Pass an MVR screening, background check, and drug testing.

Responsibilities

Coordinate the reservation, assignment, and return of loaner vehicles.
Verify customer eligibility for loaner vehicles according to dealership policies.
Explain loaner vehicle policies, insurance requirements, and customer responsibilities.
Complete required paperwork, agreements, and vehicle documentation.
Inspect loaner vehicles before and after customer use and document damage or concerns.
Maintain accurate records of vehicle availability, mileage, fuel levels, and maintenance schedules.
Monitor the loaner fleet to ensure vehicles are clean, fueled, and ready for customer use.
Coordinate routine maintenance, repairs, and detailing for loaner vehicles.
Communicate with service advisors regarding customer transportation needs.
Track vehicle inventory and report usage trends, damages, or shortages to management.
Follow safety, insurance, and regulatory requirements related to loaner vehicle operations.
Address customer inquiries and resolve loaner-vehicle issues professionally.
Assist with customer transportation arrangements, such as shuttle services or rental vehicles, when loaners are unavailable.