Service Loaner Concierge

Jaguar Land Rover • Miami, OK

1d

About The Position

THE COLLECTION is seeking a Service Loaner Concierge to provide elevated client service while supporting the dealership’s service department and loaner-vehicle operations. The role welcomes clients, handles check-in and loaner agreements, maintains customer and vehicle records, coordinates with service advisors, and ensures loaner vehicles are available, prepared, and properly documented. It also assists with client transportation, vehicle movement and organization, customer calls, overdue returns, and payment collection when required. The concierge is expected to follow dealership policies, safety procedures, privacy requirements, and applicable laws while representing the luxury brand professionally.

Requirements

• Previous service experience with a car rental agency or body shop.
• Exceptional communication skills and a polished, professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to work effectively and efficiently with clients, vendors, and employees while multitasking with a client-first mindset and passion for elevated service experiences.
• Experience with the Microsoft Office suite.
• Positive, driven, and team-oriented approach.
• Bilingual in English and Spanish.
• Valid Florida driver license.
• Flexible schedule and ability to work 40+ hours Monday through Saturday, as needed.

Responsibilities

• Welcome clients and provide a warm, professional first impression.
• Check in clients and verify appointments, identification, valid driver’s licenses, insurance information, and required rental or loaner agreements in accordance with dealership policies.
• Maintain accurate customer information in the dealership’s CRM/database.
• Explain loaner vehicle policies, terms, conditions, fuel requirements, mileage limitations, and return procedures.
• Inspect and photograph vehicles before and after use, documenting existing damage, mileage, fuel level, tolls, and overall condition.
• Maintain accurate loaner vehicle logs, customer records, agreements, and vehicle assignments in DMS (CDK).
• Coordinate with service advisors regarding customer appointments, repair status, loaner availability, and anticipated return dates.
• Schedule client transportation as needed or required.
• Monitor loaner vehicle inventory and availability to ensure vehicles are assigned and ready for customers.
• Coordinate and assist with vehicle cleaning, fueling or charging, and general readiness between customers.
• Handle calls and customer overflow for the Service Department.
• Track overdue vehicles and contact customers about scheduled returns in accordance with dealership procedures.
• Collect payment when required.
• Promptly report accidents, damage, maintenance needs, traffic violations, and other vehicle-related issues to management.
• Assist with safely moving, parking, delivering, picking up, and organizing loaner vehicles.
• Ensure loaner vehicles are secured and dealership keys are properly controlled.
• Maintain a clean, organized, and professional loaner vehicle area.
• Follow dealership policies, safety procedures, privacy requirements, and applicable laws.
• Perform other duties as assigned by management.
• Uphold THE COLLECTION’s standard of excellence in every interaction.

Benefits

• Competitive pay and benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed