Service Loaner Concierge
About The Position
The Service Loaner Concierge represents THE COLLECTION and its luxury automotive brands, providing a polished, client-first experience for customers using dealership loaner vehicles. The role welcomes clients, manages check-in and check-out requirements, maintains customer and vehicle records, coordinates loaner availability and readiness, and supports the Service Department. It also involves safely moving vehicles, monitoring overdue returns, reporting vehicle-related issues, and maintaining a professional loaner area while following dealership policies, safety procedures, privacy requirements, and applicable laws. The position requires a flexible schedule and the ability to work 40 or more hours Monday through Saturday as needed.
Requirements
- Previous service experience with a car rental agency or body shop.
- Exceptional communication skills and a polished, professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to work effectively and efficiently with clients, vendors, and employees while multitasking and maintaining a client-first mindset.
- Experience with the Microsoft Office suite.
- Valid Florida driver license.
- Flexible schedule and ability to work 40 or more hours Monday through Saturday as needed.
Nice To Haves
- Bilingual in English and Spanish.
- Positive, driven, and team-oriented approach.
- Passion for delivering elevated service experiences.
Responsibilities
- Welcome clients and provide a warm, professional first impression that reflects the luxury brand and THE COLLECTION.
- Check in clients and verify appointments, identification, valid driver’s licenses, insurance information, and required rental or loaner agreements in accordance with dealership policies.
- Maintain accurate customer information in the dealership CRM/database.
- Explain loaner vehicle policies, terms, conditions, fuel requirements, mileage limitations, and return procedures.
- Inspect and photograph vehicles before and after use, documenting existing damage, mileage, fuel level, tolls, and overall condition.
- Maintain accurate loaner vehicle logs, customer records, agreements, and vehicle assignments in DMS (CDK).
- Coordinate with service advisors regarding customer appointments, repair status, loaner availability, and anticipated return dates.
- Schedule client transportation as needed or required.
- Monitor loaner vehicle inventory and availability to ensure vehicles are assigned appropriately and ready for customers.
- Coordinate and assist with vehicle cleaning, fueling or charging, and general readiness between customers.
- Handle calls and customer overflow for the Service Department.
- Track overdue vehicles and contact customers about scheduled returns in accordance with dealership procedures.
- Collect payment when required.
- Promptly report accidents, damage, maintenance needs, traffic violations, and other vehicle-related issues to management.
- Safely assist with moving, parking, delivering, picking up, and organizing loaner vehicles.
- Ensure loaner vehicles are secured and dealership keys are properly controlled.
- Maintain a clean, organized, and professional loaner vehicle area.
- Follow dealership policies, safety procedures, privacy requirements, and applicable laws.
- Perform other duties as assigned by management.
- Uphold THE COLLECTION’s standard of excellence in every interaction.
Benefits
- Competitive pay and benefits package.
- Work in a serene, professional, climate-controlled environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
