Loaner Coordinator

Moss Motors, Inc•Lafayette, LA

About The Position

The Loaner Coordinator manages the dealership’s loaner vehicle program, including scheduling, tracking, inspecting, and maintaining vehicles for customers whose vehicles are being serviced. The role supports a positive customer experience by providing efficient transportation solutions while maintaining accurate records and ensuring compliance with dealership policies. The Loaner Coordinator works with service advisors and management to coordinate customer transportation and keep loaner vehicles ready for use.

Requirements

Valid driver's license.
Must pass an MVR screening, background check, and drug testing.

Responsibilities

Coordinate reservations, assignments, and returns of loaner vehicles.
Verify customer eligibility for loaner vehicles according to dealership policies.
Explain loaner vehicle policies, insurance requirements, and customer responsibilities.
Complete required paperwork, agreements, and vehicle documentation.
Inspect loaner vehicles before and after customer use and document damage or concerns.
Maintain accurate records of vehicle availability, mileage, fuel levels, and maintenance schedules.
Monitor the loaner fleet to ensure vehicles are clean, fueled, and ready for customer use.
Coordinate routine maintenance, repairs, and detailing for loaner vehicles.
Communicate with service advisors about customer transportation needs.
Track vehicle inventory and report usage trends, damages, or shortages to management.
Follow safety, insurance, and regulatory requirements related to loaner vehicle operations.
Address customer inquiries and resolve loaner vehicle issues professionally.
Assist with transportation arrangements, such as shuttle services or rental vehicles, when loaners are unavailable.