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Server Assistant

Invited•Franklin, TN

About The Position

The Server Assistant supports the front-of-house team with food and beverage service, helping ensure a smooth and efficient dining experience for members and guests. The role contributes to high service standards and operational efficiency by setting up, cleaning, and supporting service tasks, while helping create a welcoming atmosphere. The position may also support special events and large parties and take on other duties assigned by management. Invited is a nationwide owner and operator of private clubs, with more than 130 country, city, and athletic clubs and over 17,000 employees. Its clubs offer amenities such as golf courses, workspaces, dining, pools, racquet facilities, and fitness centers.

Requirements

  • Excellent communication skills, including the ability to speak clearly and effectively.
  • Ability to follow instructions and communicate well with team members.
  • Ability to stand, walk, and perform physical activities for extended periods.
  • Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
  • Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold items as required.
  • Ability to lift, carry, push, and pull up to 100 pounds occasionally.
  • Sufficient visual acuity and ability to talk and hear effectively.
  • Availability to meet attendance requirements on the weekly schedule, including additional hours and weekends or holidays.

Nice To Haves

  • High school diploma or equivalent.
  • Previous Food and Beverage service experience.
  • Current Food Handler and Alcohol Server certifications, as required by state and city regulations.
  • Completion of Invited’s F&B Service Training program.

Responsibilities

  • Deliver food and beverages to members and guests, ensuring prompt service.
  • Maintain cleanliness and organization in the dining area, including setting up tables and restocking supplies.
  • Learn basic information about the à la carte menu and daily specials to assist with service and answer simple questions.
  • Greet members and guests and provide basic assistance in a welcoming manner.
  • Collaborate with team members and provide support as needed for a smooth dining experience.
  • Assist with member and guest requests and complaints, escalating issues to servers or management when necessary.
  • Complete side work, including cleaning, organizing, and stocking work areas.
  • Follow safety and cleanliness guidelines and Club policies.
  • Support special events and large parties, and perform additional duties assigned by management.
  • Assist others as needed and follow company, Club, and department policies, procedures, and instructions.
  • Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
  • Follow safe working practices and encourage others to comply with safety guidelines.
  • Pursue personal and professional growth and maintain certifications required for the role.
  • Address and resolve challenges using available resources, working with regional and corporate teams to support Club operations.
  • Attend daily briefings and participate in required activities.
  • Wear a clean, neat uniform that meets Club standards.

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