Server Assistant

The Loren Hotel Group • Austin, TX

17d • Onsite

About The Position

The Server Assistant supports the service team in delivering a seamless, refined fine-dining experience. The role helps maintain the pace and elegance of service, attends to guests, and keeps the dining room operating efficiently. The position requires professional communication, organization, attention to detail, and the ability to work nights, weekends, and holidays. The role has no supervisory duties. Other duties may be assigned, requested, or deemed necessary by leadership.

Requirements

• TABC Certification.
• Food Handler Certification.
• Basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations.
• Ability to communicate effectively with guests, servers, and kitchen staff.
• Vision sufficient to clearly see detailed guest checks, computer printouts, written instructions, and the entire restaurant in dimly lit conditions.
• Manual coordination to punch buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Highly organized, with attention to minute written and verbal details, particularly when performing multiple tasks.
• Ability to take ownership of issues.
• Ability to embody and impart The Loren’s culture to associates.
• Maintain a professional attitude and appearance.
• Ability to lift, push, pull, and carry up to 50 lbs, including serving trays, carts, tables, chairs, and small equipment.
• Ability to balance, stoop, kneel, crouch, crawl, reach, handle, and finger throughout the shift.
• Full range of mobility and ability to travel up to 300 feet regularly during the shift.
• Ability to stand continuously during preparation, service, or expediting.
• Availability to work nights, weekends, and holidays.

Nice To Haves

• At least 1 year of restaurant service experience.
• Luxury hotel experience.

Responsibilities

• Assist servers in delivering food and beverages to guests promptly and professionally.
• Clear and reset tables between courses and after guests depart.
• Refill water glasses and provide bread service or other table-side amenities.
• Maintain cleanliness and organization of the dining room and service stations.
• Monitor guest needs and communicate effectively with servers and kitchen staff.
• Ensure service ware is polished and properly stocked.
• Support the overall flow of service by anticipating needs and responding quickly.
• Perform other duties as assigned, requested, or deemed necessary by leadership.

Benefits

• 401(k) with company match of up to 4% for full-time eligible associates.
• Medical coverage with $0 deductible and $0 copay options.
• Dental insurance.
• Vision insurance.
• Flexible spending account (FSA).
• Short-term disability (STD).
• Long-term disability (LTD).
• Life and AD&D insurance.
• Hospital indemnity coverage.
• Paid PTO.
• Paid holidays.
• Paid maternity and paternity leave.
• Employee assistance program.
• Complimentary employee meal.
• Complimentary bus passes.
• 50% off dining in Nido.
• Recognition programs, incentives, and celebrations.
• Benefits are available to part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed