Server Assistant

Hornblower Group Inc. • Boston, MA

11d • Onsite

About The Position

The Server Assistant aids servers in the prompt delivery and removal of food and beverage items while providing hospitable, cordial service to guests and coworkers. The role requires acting safely and responsibly and being knowledgeable about the vessel and skyline. Work is performed primarily aboard a Coast Guard-inspected passenger vessel, across dining, service, storage, galley-adjacent, and administrative areas. The position involves regular movement between decks and may include exposure to outdoor marine conditions. Duties must be performed safely whether the vessel is docked or underway.

Requirements

• High school diploma or equivalent.
• Meet minimum state age requirements.
• Strong customer service, organization, and interpersonal skills.
• Maintain a high level of organization, attention to detail, and ability to meet deadlines.
• Ability to handle multiple tasks or projects at one time.
• Ability to establish and maintain effective working relationships as required by the job.
• Ability to listen effectively, assess situations, determine relevant issues, and suggest solutions.
• Working knowledge of computer skills, including proficiency with Microsoft Office Suites.
• Ability to understand and convey written and verbal information effectively to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Availability to work nights, weekends, and major holidays.
• Ability to work for extended periods without sitting; stand and walk for extended periods throughout a shift.
• Ability to lift furniture and other heavy items; independently lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds.
• Ability to work aboard a moving vessel in varying weather and sea conditions while maintaining balance and stability underway.
• Ability to navigate stairs, ladders, narrow passageways, and confined spaces aboard vessels.
• Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.
• Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.
• Ability to work safely in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.
• Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.
• Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.
• Successfully complete vessel-specific safety and emergency training.
• Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.

Nice To Haves

• Previous restaurant experience preferred.

Responsibilities

• Provide exceptional hospitality to guests.
• Clear used and unneeded dishes and glassware from guests’ tables and take them to the galley.
• Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
• Maintain the cleanliness and safety of common areas and service stations.
• Set up and break down the dining room and service stations as prescribed.
• Provide guests with information about menu descriptions, order of service, entertainment options, cruise routes, and points of interest.
• Assist with warmly and efficiently greeting and seating guests upon arrival.
• Perform additional job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED