Server Assistant
About The Position
The Server Assistant supports the front-of-house team with food and beverage service to help provide members and guests with a smooth dining experience. The role supports service standards and operational efficiency by helping with setup, cleaning, and other service tasks while contributing to a welcoming atmosphere. The position reports to the F&B Director, Banquet Manager, or Restaurant Manager. Employees may also be assigned additional duties to support club operations, special events, and large parties. The posting describes attendance according to the weekly schedule and says additional hours, including weekends and/or holidays, are required as needed.
Requirements
- Excellent communication skills, with the ability to speak clearly and effectively.
- Ability to follow instructions and communicate well with team members.
- Ability to stand, walk, and perform physical activities for extended periods.
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
- Ability to climb ladders; squat, kneel, reach, grasp, twist, bend, and fold or unfold as required.
- Ability to lift, carry, push, and pull up to 100 lbs. occasionally.
- Effective communication skills, including talking and hearing, with sufficient visual acuity.
Nice To Haves
- High school diploma or equivalent.
- Previous Food and Beverage service experience.
- Current Food Handler and Alcohol Server Certifications, as required by state and city regulations.
- Completion of Invited’s F&B Service Training program.
Responsibilities
- Assist with delivering food and beverages to members and guests, ensuring prompt service.
- Maintain cleanliness and organization in the dining area, including setting up tables and restocking supplies.
- Develop basic knowledge of the à la carte menu and daily specials to assist with service and answer simple questions.
- Greet members and guests in a friendly manner, provide basic assistance, and help create a welcoming environment.
- Collaborate with team members and provide support as needed to ensure a smooth dining experience.
- Assist with member and guest requests and complaints, escalating issues to servers or management when necessary.
- Complete side work, including cleaning, organizing, and stocking work areas to meet club standards.
- Follow safety and cleanliness guidelines and maintain areas in accordance with Club policies.
- Perform additional duties assigned by management, including supporting special events and large parties.
- Assist others as needed and take on additional tasks assigned by management.
- Follow company, club, and department policies, procedures, and instructions.
- Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
- Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
- Take initiative in personal and professional growth and maintain required role-related certifications.
- Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
- Attend daily briefings and participate in required activities to stay informed and contribute to the team.
- Wear a clean, neat uniform that meets club standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
