Hotel Carmichael - Server Assistant

Coury Hospitality•Carmel, IN

About The Position

The Server Assistant supports Servers and Hosts by helping deliver food and beverages, maintaining water service, and preparing tables and service areas for guests. The role requires close attention to the flow of service, communication with Servers, a gracious presence at the table, and attention to detail. The Server Assistant sets up, services, and cleans appropriate service items according to company standards and safety and sanitation policies. Additional tasks may be assigned at the Manager’s discretion.

Requirements

Ability to think and communicate clearly in high-pressure situations.
Ability to move quickly and gracefully throughout the dining room.
Growing knowledge of the restaurant’s menu, ingredients, and cooking techniques.
Knowledge of glassware types and basic sanitation.
Ability to maintain regular attendance and punctuality and arrive in a complete uniform for scheduled shifts.
Knowledge of computer operations and ordering procedures.
Ability to communicate effectively with guests, co-workers, and supervisors.
Ability to quickly absorb information about service procedures, menus, the dining room floor plan, and register operation.
Previous restaurant serving and/or customer service experience.
Ability to walk and stand throughout an eight-hour shift.
Ability to lift, balance, and carry large, oval dining room service trays.
Ability to lift, push, pull, and move up to 40 pounds.

Responsibilities

Assist Servers and Hosts with serving food and beverages when requested.
Provide water service and maintain water levels throughout the meal.
Clear, clean, and reset tables with service wares at the appropriate time, following company and sanitation standards.
Crumb tables as directed by the Server.
Transport dirty tableware from the dining room to the dish drop area and sort it accordingly.
Maintain the stock and cleanliness of stations for all meal periods, including necessary equipment, silverware, linen, and condiments.
Wipe down booths and chairs; move tables and chairs and clean floors as necessary.
Fold napkins, polish silver, and replenish condiments.
Keep the side-stand organized and fully stocked during each shift.
Ensure the dining room, waiting area, and service area are clean, stocked, and visually appealing.
Respond promptly and graciously to guest service issues and report them to the appropriate Server or Manager on Duty.
Maintain an acceptable appearance for the station and surrounding area.
Complete special cleaning projects, such as dusting, polishing, and scrubbing walls, as weekly needs determine.
Maintain communication and teamwork with co-workers and supervisors.
Conduct oneself professionally, recognizing that actions and communications are visible to guests.