Hotel Carmichael - Server, PM

Coury Hospitality•Carmel, IN

23h

About The Position

The Server provides an exceptional, personalized dining experience through elevated, refined, attentive, and knowledgeable service. The role calls for professionalism, refined service skills, strong product knowledge, and an understanding of fine cuisine, wine, and service standards so that guest interactions exceed expectations. The Server guides guests through a high-end dining experience, offers informed food and beverage recommendations, and delivers fine-dining service from arrival through departure. The position requires coordination with kitchen and bar teams, attention to guest needs and concerns, and adherence to restaurant policies, service standards, safety regulations, and cleanliness requirements. Additional tasks or responsibilities may be assigned or revised by management according to business volume and operational needs.

Requirements

Strong communication and interpersonal skills.
High attention to detail and ability to multitask in a fast-paced environment.
Passion for hospitality, food, and beverage.
Ability to remain calm, poised, and professional under pressure.
Flexible availability, including evenings, weekends, and holidays.
Obtain and maintain required state or local alcohol service permits or certifications, such as TABC, ServSafe Alcohol, or equivalent.
Obtain and maintain required state or local food service certifications, such as a Food Handlers Card, ServSafe certification, or equivalent.
Ability to stand and walk for extended periods.
Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 lbs.
Manual dexterity for precise service techniques.
Wear required personal protective equipment according to job responsibilities.

Nice To Haves

Prior experience in fine dining or upscale hospitality is preferred.
Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols.

Responsibilities

Greet guests warmly and professionally and guide them through the dining experience from arrival to departure.
Know the menu, including ingredients, preparation methods, allergens, and seasonal changes.
Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
Open, present, and pour wine according to fine-dining standards.
Follow responsible alcohol service guidelines.
Perform fine-dining service techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
Take and deliver orders accurately while following timing and coursing standards.
Coordinate with kitchen and bar teams to support seamless service flow.
Maintain tables by clearing, resetting, and providing crumb service.
Anticipate guest needs and provide attentive, unobtrusive service throughout the meal.
Handle guest concerns and special requests with discretion, empathy, and urgency.
Follow restaurant policies, service standards, and safety regulations.
Support team members and contribute to a culture of excellence and hospitality.
Maintain cleanliness, organization, and sanitation in all service areas.
Adhere to uniform and grooming standards and maintain a polished appearance.