Hotel Carmichael - Server, PM

Coury Hospitality • Carmel, IN

23h • Onsite

About The Position

The Server at Hotel Carmichael provides an exceptional, personalized dining experience through elevated, refined, attentive, and knowledgeable service. The role calls for professionalism, refined service skills, strong product knowledge, and an understanding of fine cuisine, wine, and service standards to ensure guest interactions exceed expectations. The position is in the Food and Beverage department and reports to the Food and Beverage Department Leader as assigned. It is classified as non-exempt.

Requirements

• Obtain and maintain any required state or local alcohol service permits or certifications, such as TABC, ServSafe Alcohol, or equivalent.
• Obtain and maintain any required state or local food service certifications, such as a Food Handlers Card, ServSafe certification, or equivalent.
• Strong communication and interpersonal skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Passion for hospitality, food, and beverage.
• Ability to remain calm, poised, and professional under pressure.
• Flexible availability, including evenings, weekends, and holidays.
• Maintain a polished appearance and adhere to uniform and grooming standards.
• Uphold cleanliness, organization, and sanitation standards in service areas.
• Ability to stand and walk for extended periods.
• Ability to lift and carry trays, dishes, glassware, and equipment weighing up to 25 pounds.
• Manual dexterity for precise service techniques.
• Wear required personal protective equipment as required by job responsibilities.

Nice To Haves

• Prior experience in fine dining or upscale hospitality.
• Strong knowledge of wine varietals, regions, vintages, and service protocols, or the ability to develop this knowledge.

Responsibilities

• Greet guests warmly and professionally, guiding them through the dining experience from arrival to departure.
• Know menu ingredients, preparation methods, allergens, and seasonal changes.
• Recommend food and beverage pairings, including wine, cocktails, and non-alcoholic options.
• Open, present, and pour wine according to fine dining standards.
• Follow responsible alcohol service guidelines.
• Perform fine dining service techniques, including tableside service, coursed meals, wine service, and proper plate presentation.
• Take and deliver orders accurately while following timing and coursing standards.
• Coordinate with kitchen and bar teams to ensure seamless service.
• Maintain tables by clearing, resetting, and providing crumb service.
• Anticipate guest needs and provide attentive, unobtrusive service.
• Address guest concerns and special requests with discretion, empathy, and urgency.
• Follow restaurant policies, service standards, and safety regulations.
• Support team members and contribute to a culture of excellence and hospitality.
• Perform additional or revised tasks as assigned based on management discretion and business needs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed