Hotel Carmichael - Restaurant Supervisor

Coury Hospitality • Carmel, IN

23h

About The Position

The Restaurant Supervisor oversees daily front-of-house operations at Vivante, the upscale restaurant at Hotel Carmichael, to ensure an exceptional guest experience, smooth service flow, and adherence to established standards. The supervisor leads the team during service by providing direction, support, and real-time coaching to promote consistent, high-quality, efficient service. The role is in the Food and Beverage department and reports to the Restaurant Manager. The position is non-exempt.

Requirements

• Must be age 21 or older.
• Demonstrated leadership, responsibility, trustworthiness, and a service-oriented attitude.
• Ability to think and communicate clearly in high-pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Basic math skills and excellent reading, writing, and verbal communication skills.
• Knowledge of the menu, ingredients, cooking techniques, drink recipes, and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledge of pre-check register operation.
• Knowledge of computer operations and ordering procedures.
• Ability to stand and maintain fast-paced mobility for periods of four hours or more while sustaining a high energy level.
• Ability to lift, balance, and carry large oval dining-room service trays.
• Ability to lift 15–30 pounds and move quickly between the dining room and kitchen for periods of up to four hours.

Responsibilities

• Supervise and direct prompt, efficient, and friendly food and beverage service.
• Ensure opening, closing, and running side work is completed daily according to the standard checklist.
• Act as a liaison between kitchen and front-of-house employees and operations.
• Assist with training and developing team members, including training on the menu, daily specials, job knowledge, daily operations, guest service, cash-handling, and tip policies.
• Ensure staff maintain a clean, safe, and sanitary work environment.
• Resolve operational and guest issues quickly and independently when necessary, with appropriate follow-through with management.
• Provide helpful counsel to team members who need assistance.
• Update management regarding employee performance.
• Perform additional duties as directed by management; tasks and responsibilities may be assigned, added, or revised based on business volume and current needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed