Hotel Carmichael- Server, AM

Coury Hospitality•Carmel, IN

About The Position

The Server is the primary presence at the table and leads communication between the guest and the service team. The role requires taking ownership of each guest’s experience, prioritizing and delegating quickly, and providing thoughtful, empathetic service supported by food, wine, and spirits knowledge. Servers provide efficient, professional food and beverage service, answer questions, make recommendations, and help create an upbeat atmosphere. They must maintain a professional, positive, and enthusiastic manner while attending to guests and coordinating with colleagues.

Requirements

Previous bartending, serving, and/or customer service experience.
Ability to think and communicate clearly in high-pressure situations.
Ability to move quickly and gracefully throughout the dining room.
Basic math skills and excellent reading, writing, and verbal communication skills.
Knowledge of menu items, ingredients, and cooking techniques.
Knowledge of drink recipes and pricing.
Ability to confidently make food and beverage pairing recommendations.
Ability to execute professional wine service.
Knowledge of pre-check register operation, computer operations, and ordering procedures.
Knowledge of basic sanitation.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to maintain excellent attendance and punctuality.
Ability to stand and exert fast-paced mobility for periods of four hours or more while maintaining a high energy level.
Ability to lift 15–30 pounds and move at a fast pace between the dining room and kitchen for periods of up to four hours.

Responsibilities

Greet guests within one minute of being seated and guide them through the dining experience.
Provide gracious, professional, and efficient food and beverage service; answer questions, suggestively sell, and create an upbeat atmosphere.
Stay knowledgeable about the menu, brands, prices, options, promotions, and specials.
Take food and beverage orders and enter them accurately in the POS system.
Clearly communicate allergy and dietary restriction information on order tickets.
Retrieve and deliver orders promptly, replenish beverages, and ensure guest satisfaction throughout the meal.
Serve alcoholic and non-alcoholic beverages in compliance with applicable regulations and company policies.
Clear plates at appropriate times, ask for assistance when a clear cannot be completed by one person, and crumb tables when appropriate.
Keep serving stations stocked and table and bar areas clean, orderly, and properly stocked.
Present checks and handle transactions, including receiving payment and accurately counting back change.
Clear and reset tables and give each table a sincere thank-you and farewell.
Respond graciously to guest service issues and report them to Restaurant Management.
Conduct oneself professionally, recognizing that actions and communications are visible to guests, and maintain a sincere, positive, pleasant, and enthusiastic attitude.
Perform additional or revised tasks as assigned by management based on business volume and current needs.