Secretary Jobs

About The Position

Requirements

• High school diploma.
• Approximately 2 or more years of prior related experience.
• Previous experience using computerized appointment scheduling systems and/or electronic medical record systems.
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third-party payor reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Nice To Haves

• EPIC appointment scheduling system experience preferred.
• Ideally, EPIC-Care electronic medical record experience.

Responsibilities

• Handle front-end revenue cycle processes, including patient check-in and check-out and, when applicable, collection and reconciliation of time-of-service payments and discussion of patients’ payment responsibilities.
• When applicable, ensure patients provide required pre-visit documentation, pre-certifications or authorizations, and referrals.
• Schedule, confirm, reschedule, and cancel appointments for new and existing patients using the scheduling application; monitor schedules for wait lists, rescheduling, and cancellations.
• Assist with follow-up care coordination, including scheduling laboratory or diagnostic tests and handling prescription requests, as needed.
• Maintain physicians’ administrative, research, academic, clinical, and surgical schedules.
• Prepare charges and payments for submission to the billing office.
• Identify delinquent accounts for collection activities and review account status with the physician to determine next steps.
• Assist with physicians’ research activities, if applicable.
• Assist in preparing lectures and presentations.
• When applicable, prepare business travel arrangements, travel schedules, and presentation documents for conferences and lectures.
• Update physicians’ CVs and credentialing documentation as needed.
• Initiate and prepare written correspondence based on functional needs.
• Perform chaperone duties during patient exams as needed.