Healthcare Admin Secretary
About The Position
Perform general office duties, including basic and routine clerical and secretarial work in a clinical environment. As a secretary/receptionist at Fresenius Kidney Care, you will be the front-facing representative of an outpatient or hospital facility and provide administrative support to clinic operations and patient care. The role supports a cross-functional team and helps provide customer care to patients living with kidney disease. Duties may vary based on location and business needs and include front-desk and patient engagement, scheduling and registration, medical-record and paperwork coordination, general administrative tasks, and support for clinic reporting and compliance. The position works under general supervision and has no supervisory responsibilities.
Requirements
- High school diploma or GED.
- At least 6 months of relevant experience without a degree.
- Knowledge of office procedures.
- Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
- Solid written and verbal communication skills, including a pleasant telephone manner.
- Professional attitude and appearance.
- Resourcefulness and initiative when issues arise.
- Strong organizational, multitasking, and time-management skills, including the ability to prioritize tasks.
- Customer-service attitude.
Nice To Haves
- One to two years of related experience.
- Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.
Responsibilities
- Answer and route telephone calls, greet patients and guests professionally, monitor reception and waiting areas, distribute incoming mail, and maintain patient confidentiality.
- Obtain required signatures and process admissions data according to company policies and procedures.
- Maintain records related to hospitalization and patient travel to support scheduling and ancillary testing.
- Prepare and send medical records for travel, transplant, disability, and other purposes; organize patient travel and coordinate transient patient paperwork.
- Coordinate transfer placements and confirmations with the Clinical Manager.
- Confirm admissions paperwork is completed and sent to designated departments, including by collecting, faxing, and scanning documents.
- Assist with medical appointment referrals and scheduling, as well as transportation coordination and referrals.
- Ensure required Crown Web data entry is completed, including information related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
- Set up and maintain filing systems and basic databases, complete forms and reports, and prepare purchase orders using the appropriate software.
- Assist with accounts receivable and accounts payable functions as needed, maintain office-supply inventory, and assist with month-end reporting.
- Assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
- Assist in collecting patient demographic information and Continuous Quality Improvement data.
- Assemble, file, and maintain patient medical records; print patient schedules and pull patient charts daily.
- Arrange package pickup and delivery.
- Participate in center or team huddles and staff meetings, attend relevant education and training, and apply key learnings.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off
- Parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
