Secretary Level 2 - Academic Literacies Center

Ferris State University • Big Rapids, MI

10d • Onsite

About The Position

The Secretary Level 2 provides basic, routine secretarial support to the Academic Literacies Center through a combination of receptionist, bookkeeping, and clerical duties. The position supports the Director of Tutoring and SLA and performs duties defined in the Secretary Level 1 and 2 position descriptions. It is a continuing, full-time, 12-month staff position based at Ferris State University’s Big Rapids Main Campus. The anticipated start date is November 2026, though that date is estimated.

The role includes handling correspondence and inquiries, maintaining records and documents, coordinating department activities, monitoring budgets, and interviewing, recommending, training, and directing student office employees. The secretary is expected to follow university policies and applicable laws, maintain confidentiality, contribute to an inclusive environment, and support student enrollment and retention initiatives. The position also involves other duties within the position classification area as assigned.

Requirements

• Satisfactory completion of two years of college or equivalent; two years of full-time related work experience may substitute for one year of education.
• Two years of full-time secretarial work experience, including bookkeeping, supervisory responsibility, and public contact; two years of part-time experience is equivalent to one year of full-time experience.
• Ability to operate office machines and equipment, including computers, facsimile machines, multi-line telephones, copiers, and calculators, and make minor adjustments.
• Ability to use word-processing, spreadsheet, and database software.
• Knowledge of proper grammar, spelling, punctuation, and document arrangement.
• Ability to perform basic mathematical operations accurately.
• Ability to input, retrieve, download, merge, and output information from software programs and systems.
• Ability to plan, organize, and make sound judgments and decisions.
• Ability to communicate effectively with students, faculty, staff, and visitors in diverse situations.
• Ability to interpret students’ problems and direct them to appropriate resources.
• Demonstrated successful experience working directly with people from diverse cultural, educational, socioeconomic, and life-experience backgrounds.

Nice To Haves

• Proficiency with an electronic student records system.
• Proficiency with online scheduling systems such as Navigate.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
• Bookkeeping skills and experience with Banner and Concur.
• Experience with payroll software such as Time Clock Plus.

Responsibilities

• Perform duties defined in the Secretary Level 1 and 2 position descriptions.
• Support the Director of Tutoring and SLA.
• Answer routine correspondence independently and draft non-routine correspondence for supervisor review and approval.
• Answer or refer inquiries from students, faculty, staff, and the public regarding established policies and procedures.
• Research information to support incoming and outgoing communications.
• Prepare and maintain correspondence, memos, reports, and other documents using word processing, spreadsheet, database, and file-management software.
• Input, retrieve, download, and output information using computers and various software programs and systems.
• Establish and maintain filing and record-keeping systems.
• Interview, recommend for hire, train, and direct student office employees.
• Coordinate department functions and activities, including meetings, conferences, workshops, seminars, and retreats; schedule facilities, prepare agendas, and arrange services and equipment.
• Monitor department budgets.
• Carry out responsibilities in accordance with university policies and applicable laws.
• Maintain confidentiality pursuant to university policies and applicable state or federal laws.
• Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences.
• Support, promote, and develop university student enrollment and retention initiatives.
• Perform other duties assigned within the position classification area.

Benefits

• Comprehensive benefits package, including health care and vacation; the posting directs applicants to the Clerical Tech Association benefits information for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree