Secretary Level 2

Ferris State University•Big Rapids, MI

3d•Onsite

About The Position

The College of Arts, Sciences, and Education seeks a Secretary Level 2 to support academic functions within the college and provide primary support to the School of Education. The position follows established college and departmental policies and procedures. It is a continuing, full-time, 12-month staff position at Ferris State University's Big Rapids main campus, with an advertised hourly rate of $18.45 under the CTA/MEA-NEA Agreement. The anticipated start date is December 2026; this date is estimated and may be revised. The role provides clerical and administrative support to students, faculty, staff, and the public. Duties include managing records and correspondence, supporting student registration and academic record processes, coordinating departmental events and facilities, performing bookkeeping and travel budget functions, using university systems and office software, and training student and clerical employees. The position also coordinates with other departments, maintains confidentiality, and supports university enrollment, retention, and belonging initiatives.

Requirements

Satisfactory completion of two years of college or equivalent. Two years of full-time related work experience equals one year of education.
Two years of part-time work are equivalent to one year of full-time work.
Communicate effectively with students, faculty, staff, and visitors in a variety of situations.
Input, retrieve, download, merge, and output information from software programs and systems.
Interpret student problems and direct students to appropriate resources.
Operate office machines and equipment such as computers, multi-line telephones, and copiers.
Perform basic mathematical operations accurately.
Plan, organize, and make sound judgments and decisions.
Use word-processing, spreadsheet, and database software.
Apply proper grammar, spelling, punctuation, and arrangement of information.
Demonstrate successful experience working directly with people from diverse cultural, educational, socioeconomic, and life-experience backgrounds.
Submit a cover letter, resume, and unofficial transcript or, if no transcript is available, a written justification explaining equivalent work experience.

Nice To Haves

Experience working in a higher education or primary/secondary education environment.
Experience with Concur travel software, Banner self-service, and Banner INB.

Responsibilities

Answer or refer inquiries from students, faculty, staff, and the public about established policies and procedures.
Assist students with registration, drops, and adds.
Coordinate departmental functions, including recruitment activities, graduation, meetings, conferences, workshops, seminars, athletic events, and fundraising events; schedule facilities, prepare agendas, and arrange services and equipment.
Establish and maintain filing and recordkeeping systems.
Answer routine correspondence independently and draft non-routine correspondence for supervisor review and approval.
Input, retrieve, download, and output information using computers, software programs, and systems.
Interview, recommend for hire, train, and direct student employees.
Train and guide lower-level non-bargaining-unit clerical employees and clerical bargaining-unit members in characteristic duties.
Perform bookkeeping, recordkeeping, and calculations related to employee assignments, faculty load reports, departmental budgets, encumbrances, balances, reconciliations, and deposits.
Plan expenses and monitor travel budgets for staff, faculty, and teams.
Prepare and maintain correspondence, memos, reports, and other information using word processing, spreadsheet, database, and file-management software.
Perform duties defined in the Secretary Level 1 position description.
Coordinate activities with other departments.
Research information for incoming and outgoing communications.
Audit student scholastic records, check graduation applications, and determine honor status.
Verify scheduling of course offerings, classrooms, and laboratories.
Carry out responsibilities in accordance with university policies and applicable laws.
Maintain confidentiality in accordance with university policies and state or federal laws.
Cultivate an environment of belonging that values, respects, supports, and celebrates individual similarities and differences.
Support, promote, and develop university student enrollment and retention initiatives.
Perform other duties assigned within the position classification area.
Attend meetings and conferences in the supervisor's absence.
Provide backup assistance for other clerical positions and perform routine office support duties.
Report to the immediate supervisor.