Secretary, Quality Assurance WV

MTC Corrections•Centerville, UT

26d•Onsite

About The Position

The Secretary, Quality Assurance works in-office at MTC’s corporate office in Centerville, Utah. The role audits and evaluates records to maintain data integrity and quality assurance for the contract, in compliance with government and management directives. The position is full-time, with 8-hour shifts Monday through Friday, and pays $17.54 per hour.

Responsibilities

Evaluate and audit all admissions folders on the same day they are submitted by specialists.
Check application files for required information and forward them to the appropriate Job Corps centers.
Present audit and evaluation findings and concerns to the supervisor.
Track data-integrity errors and record them on the applicable tracking document.
Ensure compliance with MTC and government record-keeping requirements.
Audit Open Cases and Comms Logs monthly and present findings to the Manager.
Review Constituent Issues daily, work toward same-day resolution, and notify the supervisor of the resolution.
Assign interested prospects to Student Recruiting Specialists based on caseload sizes and availability.
Support initial communication with prospective students and verify interest and basic eligibility.
Contact prospects at the expected rate and use due diligence to convert prospects to applications.
Contact withdrawn applicants to encourage them to reopen their applications.
Conduct pre-departure calls with applicants pending arrival and coordinate with center records.
Follow up with the assigned Job Corps Center if a file has been pending review for more than 14 days.