Scheduler
Corewell Health • Royal Oak, MI15d • Onsite
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Scheduler
Corewell Health•Royal Oak, MI
•Onsite
About The Position
The Scheduler is responsible for patient scheduling, pre-registration, and insurance authorization for outpatient departments. The role handles calls from patients, physicians, physician office staff, and peers; evaluates urgency; provides appropriate referrals; and answers, screens, prioritizes, and redirects departmental telephone calls. The Scheduler schedules appointments in the SMS scheduling system, coordinates with the manager to meet scheduling goals, and mails appointment confirmation and test-preparation information when appointments are more than three days away. The position completes outpatient registrations accurately, professionally, and in a timely, customer-oriented manner; obtains information from insurance or managed care identification cards; and works with physician offices to obtain correct scheduling information. It also maintains printer forms, uses computerized software and hardware, manages the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website, and performs other work of equal skill and responsibility as directed. The Scheduler attends required safety training, understands job-related safety responsibilities and hazards, follows hospital exposure control plans for blood-borne and airborne pathogens, and contributes to respectful, courteous, effective teamwork across departments. This is a full-time, day-shift position at Royal Oak Hospital, scheduled Monday through Friday, 8:00 a.m. to 5:30 p.m., for 40 hours per week.
Requirements
- High school diploma or equivalent.
- One year of experience in a healthcare setting; registration/scheduling, unit secretary, or medical billing experience is preferred.
- Typing speed of 30 words per minute.
- Customer service experience.
- Telephone experience.
Nice To Haves
- One year of secretarial training or equivalent experience.
- Experience with One Contact, Epic, Outlook, third-party insurance validation websites, and medical terminology.
Responsibilities
- Respond to calls from patients, physicians, physician office staff, and peers; determine urgency and suggest appropriate referrals.
- Answer, prioritize, screen, and redirect departmental telephone calls; answer questions, handle routine matters, and take messages.
- Schedule patient appointments in the SMS scheduling system and work with the manager to meet scheduling goals.
- Mail appointment confirmation letters and provide information about tests and preparation when appointments are scheduled more than three days out.
- Complete outpatient registrations accurately, professionally, in a customer-oriented manner, and on time.
- Obtain information from patient health insurance or managed care identification cards.
- Keep forms stocked in printers, including lifting or carrying cases of forms as needed.
- Work with physician offices and office managers to obtain correct scheduling information.
- Perform other work of equal skill and responsibility as directed, and may perform higher-level work in preparation for increased responsibilities or departmental needs.
- Attend required safety training and understand responsibilities related to general, departmental, and job-specific safety.
- Follow hospital exposure control plans for blood-borne and airborne pathogens.
- Demonstrate respect for patients, families, visitors, and fellow employees and support a professional, responsible, and courteous environment.
- Work effectively as part of interdepartmental and intradepartmental teams to help meet department and unit goals.
- Manage the TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through the Biogen website.
Benefits
- Comprehensive benefits package intended to support financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv.
- Discounts directory with offers on restaurants, phone plans, spas, and other items.
- Optional identity theft protection, home insurance, and auto insurance.
- Traditional and Roth retirement options with service contribution and matching savings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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