Sr. Surgical Scheduler Gastro Mesa

HonorHealth•Mesa, AZ

3d•Onsite

About The Position

A Sr. Surgical Scheduler acts as the first point of contact for customers and is responsible for departmental activities, including scheduling appointments for new and established patients undergoing medical, radiology, and surgical procedures. The role helps prepare and educate patients for preoperative procedures and coordinates procedure and operating rooms, surgeons and specialists, and required assistants. The scheduler gathers and records financial and insurance information, performs varied administrative duties, and consistently demonstrates positive customer service. The position is based at the Mesa Gastro Clinic, 10238 E. Hampton Ave, Mesa, AZ 85209. Hours are Monday through Friday, 8:00 AM to 4:30 PM. The role schedules surgeries and other high-level procedures according to physician privileges, block times, patient information, and verified physician requests. It may identify variances and opportunities, address charging concerns, and post and process surgical charges and related supply, material, implant, and regulatory data in designated systems. It also registers patients; gathers demographic, medical, and financial information; determines insurance coverage; and obtains prior approvals for preoperative testing. The scheduler contacts patients to arrange preoperative classes, education, and testing when applicable; processes preregistration accounts 24–48 hours before admission; initiates medical records; distributes registration documents; and obtains required medical authorization and financial responsibility signatures. The scheduler verifies the availability of materials, instruments, and equipment; coordinates information and workflow among disciplines and departments; coordinates surgery and procedure schedules with the appropriate department and anesthesia office; and runs daily management reports, including charge audit and charge capture reports. Other duties may be assigned.

Requirements

High school diploma or GED.
At least 1 year of related healthcare scheduling or clerical experience, including ICD-10, CPT coding, and knowledge of healthcare plan requirements.
May be required to complete a medical terminology class within 6 months of hire.
Associate degree in a related healthcare field is preferred.
Medical terminology with specialization in the operating room and/or central supply is preferred.
Two to three years of experience as a healthcare scheduler is preferred.
Operating room experience is preferred.
Previous data entry or data management experience is preferred.

Nice To Haves

Associate degree in a related healthcare field.
Medical terminology specialization in the operating room and/or central supply.
Two to three years of healthcare scheduler experience.
Operating room experience.
Previous data entry or data management experience.

Responsibilities

Schedule surgeries and high-level procedures based on physician privileges, block times, patient information, and verified physician requests.
Identify potential variances, opportunities, and concerns to help ensure accurate charging for surgical services.
Post and process surgical charges and related materials, supplies, implantable devices, and regulatory information in designated systems as needed.
Register patients and collect demographic, medical, and financial information.
Determine insurance coverage and obtain prior approval for preoperative testing in accordance with payer contract requirements.
Contact appropriate surgical patients to schedule preoperative classes, education, and testing appointments, when applicable.
Process preregistration accounts 24–48 hours before admission and initiate patient medical records.
Distribute registration documents to appropriate staff and departments.
Obtain patient signatures for medical authorization and financial responsibility.
Verify that materials, instruments, and equipment are available for physician and patient care.
Coordinate information and workflow among disciplines and departments.
Coordinate surgery and procedure schedules with the appropriate department and anesthesia office according to departmental guidelines.
Run daily reports for management, including charge audit and charge capture reports.
Perform other duties as assigned.
Provide positive customer service as a first point of contact.